Search found 156 matches

by boss
Tue Sep 18, 2018 11:30 pm
Forum: Announcements
Topic: Version 7.3.1 released
Replies: 16
Views: 5773

Re: Version 7.3.1 released

Even if UMS does not start, you can still find the log files and view them. Just not through UMS.

Perhaps check if it is a UMS database problem. Next time it won't start, delete the entire "database" folder in UMS and try and restart it then.
If UMS does restart, it will rebuild the database.
by boss
Sat Sep 15, 2018 9:28 pm
Forum: Mac OS X-specific Support
Topic: UMS 7.0.1 and macOS 10.13.4
Replies: 9
Views: 927

Re: UMS 7.0.1 and macOS 10.13.4

@Nadaha You know that, even though UMS is completely free and without advertising and you guys put in all your support time for free, you should run out and buy every piece of hardware and run every every single operating system that UMS supports just in case there is an isuue here or there. I can't...
by boss
Sat Jul 28, 2018 12:46 pm
Forum: Announcements
Topic: Version 7.2.0 released
Replies: 13
Views: 4016

Re: Version 7.2.0 released

@zoomcns

Delete the database folder "Using database located at: C:\ProgramData\UMS\database"
and restart UMS
by boss
Fri Jul 27, 2018 7:12 pm
Forum: Announcements
Topic: Version 7.2.0 released
Replies: 13
Views: 4016

Re: Version 7.2.0 released

zoomcns wrote:
Fri Jul 27, 2018 6:51 pm
After updating to 7.2.0, UMS doesn't start for me. The loading splash image just sits there indefinitely. (Win10)
Try deleting the database folder. It will rebuild itself when UMS first starts.
This has been a common problem when moving to a new version when the database structure is changed.
by boss
Fri Jun 29, 2018 4:28 pm
Forum: Announcements
Topic: Version 7.1.0 released
Replies: 21
Views: 16112

Re: Version 7.1.0 released

I have a couple of problems trying to run an earlier version. Since installing V7.1.0 I have updated mediainfo and libmediainfo to 18.03. To run earlier versions of UMS mediainfo and libmediainfo 0.7.79 is required. The packages are so old that they are no longer in the repository for my Gentoo Linu...
by boss
Thu Jun 28, 2018 8:02 pm
Forum: General Help and Support
Topic: Stuck on Splash screen
Replies: 2
Views: 623

Re: Stuck on Splash screen

Or you can just delete the entire database folder. It will be rebuilt when UMS restarts.

Myself and at least one other user had the same problem when updating to UMS V7.1.0
by boss
Wed Jun 20, 2018 7:02 pm
Forum: General Help and Support
Topic: UMS won't open after new install.
Replies: 6
Views: 575

Re: UMS won't open after new install.

Good you got it to work. The folders had to be deleted when moving from a previous version to version 7 as the version 7 database structure was different. It surprises me that the same would have to be done moving from version 7.0.1 to version 7.1.0 but I guess it does. When that happens I usually j...
by boss
Wed Jun 20, 2018 4:10 pm
Forum: General Help and Support
Topic: UMS won't open after new install.
Replies: 6
Views: 575

Re: UMS won't open after new install.

I guess you are using windows. Most likely those folders will be in your user directory. EG: If your username is "fred" C:/users/fred/appdata/Local/ Or C:/users/fred/appdata/local/LocalLow/ Or C:/users/fred/appdata/Roaming/ When you go to C:/users/fred/ The folders under that are usually hidden so y...
by boss
Wed Jun 20, 2018 12:57 pm
Forum: General Help and Support
Topic: UMS won't open after new install.
Replies: 6
Views: 575

Re: UMS won't open after new install.

Same happened to me on my Linux server when I installed V7.1.0.
After I installed it, UMS would crash before starting completely.
I deleted the "data" and "database" folders and then UMS started fine.
Those 2 folders will be rebuilt again upon starting UMS.
by boss
Sun Jun 17, 2018 10:17 pm
Forum: Announcements
Topic: Version 7.1.0 released
Replies: 21
Views: 16112

Re: Version 7.1.0 released

I tried V7.1.0 (Linux headless) and UMS won't start.
It gets java heap space errors and crashes before starting completely.

EDIT: I deleted the data and database folders and restarted and now UMS starts OK.