"An unexpected error" on Samsung MU6500

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havocxtreme
Posts: 3
Joined: Mon Sep 25, 2017 3:01 pm

"An unexpected error" on Samsung MU6500

Post by havocxtreme »

Hello.

Recently bought a new TV, the Samsung UHD TV Curved UN55MU6500 and having trouble getting UMS to work on it. I get a "an unexpected error" when playing with or without transcoding.

Image

I have attached a trace log.

Your help is greatly appreciated.
Attachments
ums_dbg.zip
(67.54 KiB) Downloaded 450 times
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Sami32
Posts: 851
Joined: Mon Apr 11, 2016 5:09 am

Re: "An unexpected error" on Samsung MU6500

Post by Sami32 »

Hello,

could you try this build and take the time to give feedback ? (need a clean install to be fully efficient)
Thank you for your understanding.
https://we.tl/gOizwpLG2m (link valid for 7 days)

Hoping that helped you.
havocxtreme
Posts: 3
Joined: Mon Sep 25, 2017 3:01 pm

Re: "An unexpected error" on Samsung MU6500

Post by havocxtreme »

I will try and get back to you as soon as I can. Thank you for your help.
havocxtreme
Posts: 3
Joined: Mon Sep 25, 2017 3:01 pm

Re: "An unexpected error" on Samsung MU6500

Post by havocxtreme »

Sami32 wrote: Tue Sep 26, 2017 4:09 pm could you try this build and take the time to give feedback ? (need a clean install to be fully efficient)
Hi Sami32, I uninstalled the old one and ran a clean install of the attached setup.

Unfortunately same error.

I should note, that I just ran the default setup and didn't do any configuration other than pointing to the video folder.

Either way, thanks for your help.
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Sami32
Posts: 851
Joined: Mon Apr 11, 2016 5:09 am

Re: "An unexpected error" on Samsung MU6500

Post by Sami32 »

Hi havocxtreme,

Sorry, but i'll need a new trace log with the build that i posted for you.

- Did you get that error with ALL your videos, or some are still able to play correctly ? (MP4, WMV, TS...)
- Are you able to play music ?
- Are you able to see images, pictures ?

Thank you for your understanding.

EDIT:
If you didn't choose to hide the "Transcode" folder in your "Navigation/Share Settings" tab, you should be able to browse from your TV into the #--TRANSCODE--# folder.
From there, you should select [No transcoding] and report what happen, and do the same with [FFmpeg] and the following lines.

Here are 3 others renderer's configuration file to test: (rename them to Samsung-6series.conf and put/replace it into your UMS "renderers" sub folder.

1)
Samsung-6series_3.conf
(4.06 KiB) Downloaded 561 times
2)
Samsung-6series_4.conf
(4.06 KiB) Downloaded 527 times
3)
Samsung-6series_5.conf
(4.02 KiB) Downloaded 516 times
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