UMS Service not working

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SilverFox
Posts: 12
Joined: Thu May 07, 2015 11:45 am

UMS Service not working

Post by SilverFox »

I just went though resolving an issue where UMS was not working. The fix was to update Java to the latest version.
This fixed the problem. UMS now runs perfectly as a client on my logged-in Windows Account.

However, when I install it as a service it does not work.

There are no error messages. It simply is not recognized by my WD server.

My other computer, running the same software, does work.

Are there any diagnostic tools available to troubleshoot this UMS Service issue?
SilverFox
Posts: 12
Joined: Thu May 07, 2015 11:45 am

Re: UMS Service not working

Post by SilverFox »

I reproduced the problem with a trace:
1. I started UMS client
2. I installed UMS as a Windows Service
3. I Quit UMS Client
4. I Started UMS service using the Windows Services panel
5. I started WD
6. I observed that WD could not "see" the UMS Server
7. I Stopped the UMS Windows Service using the Windows Services panel
8. I re-started UMS client
9. I zipped the UMS logs
10. I zipped the UMS Service logs (wrapper.zip)

I attached the UMS logs and I also included the UMS Service cconfig and trace files.

To me, it looks like the service never got any response/request from WD. Why???
Attachments
wrapper.zip
UMS Server logs
(4.57 KiB) Downloaded 357 times
ums_dbg.zip
UMS Client logs
(29.56 KiB) Downloaded 361 times
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