No subtitles with some MKV file

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jpvoit
Posts: 4
Joined: Mon Jan 01, 2018 1:58 am

No subtitles with some MKV file

Post by jpvoit »

Hello and sorry in advance for my English.

I downloaded the latest version UMS6.7.4.
I'm sending MKV videos to my Panasonic DMP-UB900 player.
I love the quality of the image provided by UMS, better than oShare.
But there are certain MKV videos whose subtitles do not appear, whereas with the oShare software, there is no problem.

I think it must be an internal tuning problem. Can someone help me?

Best regards,
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Last edited by jpvoit on Mon Jan 01, 2018 2:18 am, edited 1 time in total.
Nadahar
Posts: 1990
Joined: Tue Jun 09, 2015 5:57 pm

Re: No subtitles with some MKV file

Post by Nadahar »

I'm not familiar with oShare and what it is/does, but for us to see what happening with UMS and the subtitles that won't play please follow the text in red above.
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Sami32
Posts: 851
Joined: Mon Apr 11, 2016 5:09 am

Re: No subtitles with some MKV file

Post by Sami32 »

Hello @jpvoit,

sadly you have forgotten to reproduce the issue before posting your trace log...so that doesn't help us to see what happened to you.

Note:
It has nothing to do with your issue but you use a 32-bit Java version on your 64-bit OS.
jpvoit
Posts: 4
Joined: Mon Jan 01, 2018 1:58 am

Re: No subtitles with some MKV file

Post by jpvoit »

Hello,

how to proceed to show my problem in the file "Log"?

Best regards,
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Sami32
Posts: 851
Joined: Mon Apr 11, 2016 5:09 am

Re: No subtitles with some MKV file

Post by Sami32 »

Hello jpvoit ,

Not more than what is explained here:
viewtopic.php?f=9&t=556

Meaning that you will have to play your problematic MKVs and only then package your log before posting it.
It should be even better if
jpvoit
Posts: 4
Joined: Mon Jan 01, 2018 1:58 am

Re: No subtitles with some MKV file

Post by jpvoit »

Hello,

I found for MKV files to work.
I asked the software not to encode.

By cons, I found another problem is that it can not read the AVI files, while my other software oShare does it without problem.
Do you have a solution?

Thank you for your support
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Sami32
Posts: 851
Joined: Mon Apr 11, 2016 5:09 am

Re: No subtitles with some MKV file

Post by Sami32 »

Hello jpvoit,

Do you have a full trace log ?

Thank you for you understanding.
jpvoit
Posts: 4
Joined: Mon Jan 01, 2018 1:58 am

Re: No subtitles with some MKV file

Post by jpvoit »

Hi,
I opened an AVI file, and it says "Please wait".
AND nothing happens.

I do not see how to proceed to join my LOG file again ?
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Sami32
Posts: 851
Joined: Mon Apr 11, 2016 5:09 am

Re: No subtitles with some MKV file

Post by Sami32 »

Hi,

you will find it in your UMS profile directory, probably under \Documents and Settings\All Users\UMS\debug.log
Or you can also do a search for the "debug.log" file.
Or you can also read our Wiki:
https://github.com/UniversalMediaServer ... -my-device
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