Can't disable subtitles

For help and support with Universal Media Server in general
Forum rules
Please make sure you follow the Problem Reporting Guidelines before posting if you want a reply
Post Reply
Reiko_LJ
Posts: 4
Joined: Tue Apr 24, 2018 5:17 am

Can't disable subtitles

Post by Reiko_LJ » Tue Apr 24, 2018 5:36 am

This has been an ongoing issue for me and I've tried many combinations of things to fix it. Including all mentioned in this thread.
Despite all this no matter what I put in the fields on 'subtitles settings' and checking 'disable subtitles' they still persist when streaming to my smart TVs.
This always happens when using files with optional subtitle tracks so there are no external files I can remove. Also neither TV recognises that subtitles are running so I can't turn them off at their end either. At my wits end now so really hoping that I'm missing something. The actions I completed to make the log file was just playing a file on the TV and observing that the subtitles were still on. All help appreciated! Thanks.
Attachments
ums_dbg.zip
(60.64 KiB) Downloaded 15 times

WarlockWeary
Posts: 3
Joined: Wed Apr 25, 2018 2:25 am

Re: Can't disable subtitles

Post by WarlockWeary » Thu Apr 26, 2018 1:03 pm


Reiko_LJ
Posts: 4
Joined: Tue Apr 24, 2018 5:17 am

Re: Can't disable subtitles

Post by Reiko_LJ » Thu Apr 26, 2018 6:47 pm

Yes I did. That was the final suggestion in the linked thread. Other suggestions have said that it's the TV doing it but it isn't since both TVs have subtitles set to 'off' as well.

User avatar
squadjot
Moderator
Posts: 612
Joined: Fri Jun 01, 2012 4:24 am

Re: Can't disable subtitles

Post by squadjot » Thu Apr 26, 2018 8:27 pm

Do you have the "#--TRANSCODE--# folder enabled?
Does any of the options in there play without subtitles?

Reiko_LJ
Posts: 4
Joined: Tue Apr 24, 2018 5:17 am

Re: Can't disable subtitles

Post by Reiko_LJ » Thu Apr 26, 2018 9:34 pm

Just tried it. Two of the options play without subtitles but unfortunately about a second in they both stutter and the audio goes out of sync.

WarlockWeary
Posts: 3
Joined: Wed Apr 25, 2018 2:25 am

Re: Can't disable subtitles

Post by WarlockWeary » Fri Apr 27, 2018 1:18 am

Did you UNCHECK ..

" Force external subtitles ? "

Reiko_LJ
Posts: 4
Joined: Tue Apr 24, 2018 5:17 am

Re: Can't disable subtitles

Post by Reiko_LJ » Fri Apr 27, 2018 1:24 am

WarlockWeary wrote:
Fri Apr 27, 2018 1:18 am
Did you UNCHECK ..

" Force external subtitles ? "
Yes I've tried all the advice mentioned in the thread I linked in my original post. This was one of them.
Link

Also as I said, there are no external subtitle files with these videos.

User avatar
valib
Developer
Posts: 594
Joined: Fri Feb 08, 2013 3:11 am

Re: Can't disable subtitles

Post by valib » Fri Apr 27, 2018 8:11 pm

The problem is in your TV. When the video has internal subtitles in it then this is not the UMS responsibility whether they will be shown or not in case that the video is not transcoded but streamed. UMS simple streams the video as it is to the TV and it is the TV responsibility to show subtitles or not. To disable subtitles in the UMS does not have any influence.

Post Reply