No subs showig on Samsung UE32H5500

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Headhunter123
Posts: 4
Joined: Mon Jul 01, 2019 10:10 am

No subs showig on Samsung UE32H5500

Post by Headhunter123 »

Hi,

I've been using UMS for a long time and everything worked fine in the older versions. With the new versions I can't get subs to appear.

Is this still how It should be:
Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv
Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.srt

With this combo the subs used to show. (Both files are in the same folder.)

Or should it be formatted in a different way? I tried to look at the Wiki but didn't understand.
Also the subs are Dutch in this instance.

I've attached log files too. Hope that helps.

Thanks for your help!

Jordi
Attachments
ums_dbg.zip
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Nadahar
Posts: 1990
Joined: Tue Jun 09, 2015 5:57 pm

Re: No subs showig on Samsung UE32H5500

Post by Nadahar »

There's no problem with the naming of the subtitles file. UMS detects your subtitles just fine, but it seems like your subtitles configuration is somewhat questionable:

Code: Select all

DEBUG 2019-07-01 10:37:28.799 [HTTPv2 Request Worker 4] net.pms.dlna.DLNAMediaSubtitle Set detected charset "UTF-8" and language "null" for D:\Downloads\films\Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT\Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.srt
TRACE 2019-07-01 10:37:28.877 [HTTPv2 Request Worker 4] net.pms.dlna.DLNAResource Adding new child "Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv" with class "RealFile"
TRACE 2019-07-01 10:37:28.877 [HTTPv2 Request Worker 4] net.pms.dlna.DLNAResource Looking for an audio track with language "eng" for "Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv"
TRACE 2019-07-01 10:37:28.892 [HTTPv2 Request Worker 4] net.pms.dlna.DLNAResource Matched audio track: Id: 0, Language Code: eng, Audio Track Title From Metadata: Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT, Audio Codec: AAC-LC, Bitrate: 255999, Channels: 2, Sample Frequency: 48000 Hz
TRACE 2019-07-01 10:37:28.892 [HTTPv2 Request Worker 4] net.pms.dlna.DLNAResource Searching for a match for audio language "eng" with audio "eng" and subtitles "off" for "Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv"
TRACE 2019-07-01 10:37:28.892 [HTTPv2 Request Worker 4] net.pms.util.SubtitleUtils Looking for subtitles with the highest priority from eng, fre, jpn, ger, und
TRACE 2019-07-01 10:37:28.892 [HTTPv2 Request Worker 4] net.pms.util.SubtitleUtils Returning subtitles with priority External, type: SUBRIP, lang: und, externalFile: D:\Downloads\films\Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT\Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.srt, external file character set: UTF-8: {}
TRACE 2019-07-01 10:37:28.892 [HTTPv2 Request Worker 4] net.pms.dlna.DLNAResource Ignoring the "off" language because external subtitles are enforced, returning: External, type: SUBRIP, lang: und, externalFile: D:\Downloads\films\Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT\Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.srt, external file character set: UTF-8 for "Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv"
DEBUG 2019-07-01 10:37:28.892 [HTTPv2 Request Worker 4] net.pms.configuration.ConfigurationReader Reading SupportedExternalSubtitlesFormats: "SUBRIP,ASS,TEXT,MICRODVD,WEBVTT,SAMI" (default: "")
TRACE 2019-07-01 10:37:28.892 [HTTPv2 Request Worker 4] net.pms.dlna.DLNAResource This video has external subtitles that can be streamed
Despite the wrong configuration, it seems that "force external subtitles" saves the day so that this subtitles file is selected.

Code: Select all

TRACE 2019-07-01 10:37:29.017 [HTTPv2 Request Worker 5] net.pms.dlna.DLNAResource External subtitles "Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.srt" can be streamed to [TV]Samsung Jordi
It is also offered to the renderer in the response to the browse request (aka, when your TV asks UMS to get the "content" of a folder):

Code: Select all

  <item id="120" parentID="114" restricted="1">
    <dc:title>Resume: Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT {Unknown subtitles}</dc:title>
    <sec:dcmInfo>CREATIONDATE=0,FOLDER=Resume: Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT {Unknown subtitles},BM=153</sec:dcmInfo>
    <res xmlns:dlna="urn:schemas-dlna-org:metadata-1-0/" bitrate="579772" colorDepth="8" duration="1:39:05.090" nrAudioChannels="2" protocolInfo="http-get:*:video/mpeg:DLNA.ORG_PN=MPEG_PS_PAL;DLNA.ORG_OP=01" pv:subtitleFileType="SRT" pv:subtitleFileUri="http://192.168.178.29:5001/get/120/subtitle0000Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.srt" resolution="1920x800" sampleFrequency="48000" size="3446798004">http://192.168.178.29:5001/get/120/Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv</res>
    <res protocolInfo="http-get:*:text/srt:*">http://192.168.178.29:5001/get/120/subtitle0000Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.srt</res>
    <res xmlns:dlna="urn:schemas-dlna-org:metadata-1-0/" protocolInfo="http-get:*:image/jpeg:DLNA.ORG_PN=JPEG_SM;DLNA.ORG_FLAGS=00900000000000000000000000000000">http://192.168.178.29:5001/get/120/thumbnail0000JPEG_SM_Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv.jpg</res>
    <res xmlns:dlna="urn:schemas-dlna-org:metadata-1-0/" protocolInfo="http-get:*:image/jpeg:DLNA.ORG_PN=JPEG_TN;DLNA.ORG_FLAGS=00900000000000000000000000000000">http://192.168.178.29:5001/get/120/thumbnail0000JPEG_TN_Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv.jpg</res>
    <res xmlns:dlna="urn:schemas-dlna-org:metadata-1-0/" protocolInfo="http-get:*:image/png:DLNA.ORG_PN=PNG_LRG;DLNA.ORG_FLAGS=00900000000000000000000000000000">http://192.168.178.29:5001/get/120/thumbnail0000PNG_LRG_Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv.png</res>
    <res xmlns:dlna="urn:schemas-dlna-org:metadata-1-0/" protocolInfo="http-get:*:image/png:DLNA.ORG_PN=PNG_TN;DLNA.ORG_FLAGS=00900000000000000000000000000000">http://192.168.178.29:5001/get/120/thumbnail0000PNG_TN_Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv.png</res>
    <upnp:albumArtURI xmlns:dlna="urn:schemas-dlna-org:metadata-1-0/" dlna:profileID="JPEG_SM">http://192.168.178.29:5001/get/120/thumbnail0000JPEG_SM_Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv.jpg</upnp:albumArtURI>
    <upnp:albumArtURI xmlns:dlna="urn:schemas-dlna-org:metadata-1-0/" dlna:profileID="JPEG_TN">http://192.168.178.29:5001/get/120/thumbnail0000JPEG_TN_Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv.jpg</upnp:albumArtURI>
    <upnp:albumArtURI xmlns:dlna="urn:schemas-dlna-org:metadata-1-0/" dlna:profileID="PNG_LRG">http://192.168.178.29:5001/get/120/thumbnail0000PNG_LRG_Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv.png</upnp:albumArtURI>
    <upnp:albumArtURI xmlns:dlna="urn:schemas-dlna-org:metadata-1-0/" dlna:profileID="PNG_TN">http://192.168.178.29:5001/get/120/thumbnail0000PNG_TN_Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv.png</upnp:albumArtURI>
    <dc:date>2019-06-14T12:05:56</dc:date>
    <upnp:class>object.item.videoItem</upnp:class>
  </item>
The TV then asks to get the URL for the subtitles, and one is returned (albeit a different URL than was given in response to the browse request):

Code: Select all

TRACE 2019-07-01 10:37:34.439 [HTTPv2 Request Worker 5] net.pms.network.RequestHandlerV2 Received a request from [TV]Samsung Jordi [Samsung E+ Series] (192.168.178.46:57132):

HEAD /get/121/Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv HTTP/1.0

HEADER:
  getCaptionInfo.sec: 1

TRACE 2019-07-01 10:37:34.439 [HTTPv2 Request Worker 5] net.pms.dlna.DLNAResource Asked stream chunk : TimeRange [start=null, end=null] of Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.mkv and player null
TRACE 2019-07-01 10:37:34.439 [HTTPv2 Request Worker 5] net.pms.dlna.DLNAResource Setting lastStartPosition from time-seeking: 0.0
TRACE 2019-07-01 10:37:34.439 [HTTPv2 Request Worker 5] net.pms.network.RequestV2 HEAD only response sent to [TV]Samsung Jordi [Samsung E+ Series]:

HEADER:
  HTTP/1.0 200 OK
  Server: Windows_10-amd64-10.0, UPnP/1.0 DLNADOC/1.50, UMS/8.2.0
  CaptionInfo.sec: http://192.168.178.29:5001/get/121/subtitle0000.srt
  Content-Type: video/avi
  Accept-Ranges: bytes
  Connection: keep-alive
  Content-Length: 3446798004
The subtitles are requested by the TV, but the connection seems to be closed immediately after the response is sent:

Code: Select all

TRACE 2019-07-01 10:37:34.455 [HTTPv2 Request Worker 6] net.pms.network.RequestHandlerV2 Received a request from [TV]Samsung Jordi [Samsung E+ Series] (192.168.178.46:42485):

GET /get/121/subtitle0000.srt HTTP/1.0

HEADER:
  HOST: 192.168.178.29:5001
  ACCEPT-LANGUAGE: en-us
  getcontentFeatures.dlna.org: 1
  transferMode.dlna.org: Background

DEBUG 2019-07-01 10:37:34.470 [HTTPv2 Request Worker 6] net.pms.util.FileUtil Detected charset "UTF-8" in file "D:\Downloads\films\Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT\Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.srt"
TRACE 2019-07-01 10:37:34.470 [HTTPv2 Request Worker 6] net.pms.util.SubtitleUtils Removed tags from subtitles file: "Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.srt"
TRACE 2019-07-01 10:37:34.470 [HTTPv2 Request Worker 6] net.pms.network.RequestV2 Loading external subtitles file: Pet.Sematary.2019.1080p.HC.WEBRip.x264.AAC2.0-STUTTERSHIT.srt
TRACE 2019-07-01 10:37:34.470 [HTTPv2 Request Worker 6] net.pms.network.RequestV2 Transfer response sent to [TV]Samsung Jordi [Samsung E+ Series]:

HEADER:
  HTTP/1.0 200 OK (non-chunked)
  Server: Windows_10-amd64-10.0, UPnP/1.0 DLNADOC/1.50, UMS/8.2.0
  TransferMode.DLNA.ORG: Background
  Content-Type: text/plain
  Expires: Fri, 25 Oct 2019 02:24:14 GMT

DEBUG 2019-07-01 10:37:34.799 [HTTPv2 Request Worker 3] net.pms.network.RequestHandlerV2 Connection error: java.io.IOException: De externe host heeft een verbinding verbroken
DEBUG 2019-07-01 10:37:34.799 [HTTPv2 Request Worker 3] net.pms.network.RequestHandlerV2 Premature end, stopping...
As such, I'm not sure exactly what fails here, but usually when the renderer force closes a connection, it means that UMS sent something it didn't expect or didn't send something it expected. That means, in some way didn't behave like the renderer is programmed to expect, so the code in the renderer doesn't know how to handle it, and whatever "task" is being performed is aborted (like trying to get the subtitles) and the connection is closed.

Personally I'm not familiar with "TransferMode.DLNA.ORG: Background". Usually this value is "Interactive" or "Streaming". It might be that UMS doesn't respond appropriately to the transfer mode, or it could be that this has nothing to do with it.

If it works with earlier versions of UMS, the simplest thing to do would be to make a corresponding debug log using a version where it works and look at how this communication looks there. Whatever is different is then probably the problem ;)
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Headhunter123
Posts: 4
Joined: Mon Jul 01, 2019 10:10 am

Re: No subs showig on Samsung UE32H5500

Post by Headhunter123 »

Thanks for the reply Nadahar,

Ok, Problem is I have no clue which version it worked with. See, I don't need subs often. But when I watch with a housemate I have to look for them. Snce he Isn't as skilled in English as me.
It's been more then a year sine we did watch a movie together. So uh... I'll try a couple versions and see if I have any luck.
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Headhunter123
Posts: 4
Joined: Mon Jul 01, 2019 10:10 am

Re: No subs showig on Samsung UE32H5500

Post by Headhunter123 »

It works with UMS 6. I've attached log and a screenshot of how the settings look. Should I now just try these values with the new version?


Update: Tried with the latest version and same settings. Subs don't appear.
Attachments
ums_dbg.zip
(44.13 KiB) Downloaded 312 times
Sub Settings.PNG
Sub Settings.PNG (71.21 KiB) Viewed 5619 times
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Headhunter123
Posts: 4
Joined: Mon Jul 01, 2019 10:10 am

Re: No subs showig on Samsung UE32H5500

Post by Headhunter123 »

Hi,

Does anyone know what the problem is? Would love to use the latest version.

Jordi
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Nadahar
Posts: 1990
Joined: Tue Jun 09, 2015 5:57 pm

Re: No subs showig on Samsung UE32H5500

Post by Nadahar »

From what I can see, the problem is the latest version. I'm not sure exactly what the cause is (the only observable symptom is that the renderer disconnects from the subtitles transfer in the new version but not in the old version), but I suspect that it's a quite basic error either on the HTTP level or in the data that is being sent.

Unless one of the developers looks into this, I don't think there's much anybody can do about it. That said, I really don't understand why people have this need to use the latest version of software. It's like people think that newer is always better, which isn't true at all. Things only become better if the changes that are made make them so. Many changes makes little or no difference, and others make things worse. I'd stick with whatever version works unless there's something else that's better in a more recent version that you really need. In the latter case, you'll have to either convince the developers to look at it, or wait and hope that something will happen.
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