Audio Not Supported

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Scott817
Posts: 17
Joined: Mon Feb 09, 2015 6:01 am

Audio Not Supported

Post by Scott817 » Mon Feb 09, 2015 12:45 pm

Hello.

My TV is a Sony KDL-70R550A and I am having an issue with some files not playing audio when the video plays fine. I have tried various settings and they don't seem to help even trying just 2 channel audio. I am using a custom conf file that seems to run fast. Before I found this file it was defaulting to the vizio smart tv but the videos would play but the would take a long time to start up and browsing the folders was very slow. Any help is greatly appreciated.

I have included the conf file and the log file for review.
Attachments
BraviaR.conf
(1.57 KiB) Downloaded 68 times
debug.zip
(20.12 KiB) Downloaded 47 times

Scott817
Posts: 17
Joined: Mon Feb 09, 2015 6:01 am

Re: Audio Not Supported

Post by Scott817 » Tue Feb 10, 2015 1:13 pm

OK well I am still hard at work figuring this out.I trried every sony conf file and all did the same thing pretty much. What I do know is that the files that will not play are mkv files with DTS audio in them. I know my TV doesn't support DTS.

I have tested this with mkv files that have 2 audio tracks 1 DTS and 1 AC3 and have no issues. Its the mkv files with only DTS audio in there where I have the issue

How do I tell UMS to transcode this audio type? I do not have the keep DTS Tracks box checked.

Any help is greatly appreciated.
Attachments
ums_dbg.zip
(19.82 KiB) Downloaded 54 times

Scott817
Posts: 17
Joined: Mon Feb 09, 2015 6:01 am

Re: Audio Not Supported

Post by Scott817 » Tue Feb 10, 2015 2:36 pm

I figured it out finally. I wasn't sure if it was a conf file issue or not but it wasn't.

For this Model TV or if you cannot play files with just DTS in them make sure under the audio transcode settings all boxes are unchecked except "Encoded audio passthrough for AC-3 and DTS"

Here is my final conf file for anyone with the same mode TV to use.

Sony KDL-70R550A
Attachments
SonyKDL70R550A.conf
(1.57 KiB) Downloaded 88 times

Scott817
Posts: 17
Joined: Mon Feb 09, 2015 6:01 am

Re: Audio Not Supported

Post by Scott817 » Sun Feb 25, 2018 7:23 am

I am curious. Every time I try to upgrade I get about 30% of my movie disappear. Half of those are mkv file and the other half are avi. The only version I can get to run reliably is good old 5.3.1 I have tried them all up to the current ones and the have the issue. Does anyone know why? I have no issues running 5.3.1 so no big deal but I was wondering.

Nadahar
Posts: 1254
Joined: Tue Jun 09, 2015 5:57 pm

Re: Audio Not Supported

Post by Nadahar » Sun Feb 25, 2018 7:42 am

What do you mean by "disappear"? That they won't play? That they aren't listed?

If you post debug files from a recent version when trying to play some of those that won't play, it would probably be easy to see the reason.

Scott817
Posts: 17
Joined: Mon Feb 09, 2015 6:01 am

Re: Audio Not Supported

Post by Scott817 » Sun Feb 25, 2018 9:25 am

In the verisons starting with 6.0 - 6.5 they would appear as broken icons. When you try to play one it would say no file found. Log file would say it started playing and then stopped playing.I have included a log from version 6.0

In versions starting with 6.6-current they just don't show up at all. Even when you try to arrow over to where they should be. Very odd.

Like I said I just keep going back to the older version and it works fine so I just leave it be but I do try the new ones when they come out to see what might be different or new. For instance Shawshank Redemption.mkv doesn't show in the newer versions so I know its not some weird character or naming convention issue and I run no plugins. Because they are not seen at all there is nothing is the log to post.
Attachments
ums_dbg.zip
(34.63 KiB) Downloaded 23 times

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valib
Developer
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Joined: Fri Feb 08, 2013 3:11 am

Re: Audio Not Supported

Post by valib » Sun Feb 25, 2018 10:18 am

Please make a clean install of the latest version 6.8.0 and send the log.

Scott817
Posts: 17
Joined: Mon Feb 09, 2015 6:01 am

Re: Audio Not Supported

Post by Scott817 » Sun Feb 25, 2018 10:32 am

Thank you for your interest. Here you go. I do have to add my conf file back though as its not part of the defaults . I did see this in the log after the clean install but it locks up rendered when I opened the folder

16:29:43 INFO Started playing Shawshank Redemption.mkv on your KDL-70R550A DAD TV
16:29:50 INFO Buffer read ArrayIndexOutOfBoundsException error:
16:29:50 INFO readCount: "3238002688"
16:29:50 INFO maxMemorySize: "209715200"

I reset the TV and tried a different movie and got this as well

16:39:46 INFO Started playing Sicario 2015 1080p BluRay x264 AC3.mkv on your KDL-70R550A DAD TV
16:39:54 INFO Buffer read ArrayIndexOutOfBoundsException error:
16:39:54 INFO readCount: "3238002688"
16:39:54 INFO maxMemorySize: "209715200"
Attachments
ums_dbg.zip
(32.7 KiB) Downloaded 28 times

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valib
Developer
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Re: Audio Not Supported

Post by valib » Sun Feb 25, 2018 10:46 am

First of all please install 64-bit Java because it is nonsens to run 32-bit version on the 64-bit OS. Second please run the UMS in the TRACE mode otherwise there are not information in the log we need.

EDIT: if you use your old conf you have to change the

Code: Select all

TranscodeVideo=MPEGPSAC3
to

Code: Select all

TranscodeVideo=MPEGPS-MPEG2-AC3
because it was changed in the meantime.

Scott817
Posts: 17
Joined: Mon Feb 09, 2015 6:01 am

Re: Audio Not Supported

Post by Scott817 » Sun Feb 25, 2018 11:03 am

Ok I went and found the 64 bit java and installed that. It still just locks up the renderer
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ums_dbg.zip
(161.41 KiB) Downloaded 25 times

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