UMS Closing when trying to add folders * SOLVED *

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Nadahar
Posts: 1990
Joined: Tue Jun 09, 2015 5:57 pm

Re: UMS Closing when trying to add folders * Please help*

Post by Nadahar »

It's very hard to solve something that we can't reproduce or find anything indication of why is happening. Could you post debug files as well, maybe we can find something in your log?
Nadahar
Posts: 1990
Joined: Tue Jun 09, 2015 5:57 pm

Re: UMS Closing when trying to add folders * Please help*

Post by Nadahar »

Also, please verify that UMS is actually closing/crashing in the task manager. UMS will show there as java.exe or javaw.exe, there should be no such task there after UMS has closed/crashed.
ReeceK
Posts: 4
Joined: Thu Jun 18, 2015 11:56 am

Re: UMS Closing when trying to add folders * Please help*

Post by ReeceK »

It's a Java issue. I've attached the Error Log.
Attachments
hs_err_pid3424.log
(43.03 KiB) Downloaded 388 times
Nadahar
Posts: 1990
Joined: Tue Jun 09, 2015 5:57 pm

Re: UMS Closing when trying to add folders * Please help*

Post by Nadahar »

Thank you for the log, it got me on the right track.

This is a bug that has nothing to do with UMS but affects any Java program that opens the "file chooser" (for opening or saving files). It's a bug introduced by a recent Windows update (Windows 10 Creators Update v1703). It seems that there's a number of conditions that need to be met for the bug to manifest itself. From what I understand, only Java versions after 8u121 are affected. In addition to having an updated Windows 10 with an updated Java, a God mode folder must exist on the computer.

To avoid the bug, breaking one of these conditions should be sufficient. Since Microsoft has decided that updates should be forced in Windows 10, I guess downgrading from the flawed version isn't an option. The two remaining options should then be to either:
  • Find and delete the God mode folder
  • Downgrade the Java version to at most Java 8u121.
It's currently listed as a bug in the Java bugtracker, which is resolved in Java 8u141 and Java 9.0.6 whenever these become available for download.
ReeceK
Posts: 4
Joined: Thu Jun 18, 2015 11:56 am

Re: UMS Closing when trying to add folders * Please help*

Post by ReeceK »

Thank you. Issue resolved.

Goodbye God Mode :(

Hello folder on desktop "God Mode" filled with shortcuts copied over from God Mode :)
Nadahar
Posts: 1990
Joined: Tue Jun 09, 2015 5:57 pm

Re: UMS Closing when trying to add folders * Please help*

Post by Nadahar »

ReeceK wrote: Goodbye God Mode :(

Hello folder on desktop "God Mode" filled with shortcuts copied over from God Mode :)
:lol:
[email protected]
Posts: 2
Joined: Fri Jun 30, 2017 3:53 am

Re: UMS Closing when trying to add folders * Please help*

Post by [email protected] »

Im having the same issue ive dropped to 6.7.1 from 7.0.0-b2 thinking this would correct it but I am getting a similar error as above in the other forums when adding a new directory the UMS system closes.

In the program folder I do get this error log
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x5ae321f4, pid=20980, tid=0x000026c4
#
# JRE version: Java(TM) SE Runtime Environment (8.0_131-b11) (build 1.8.0_131-b11)
# Java VM: Java HotSpot(TM) Client VM (25.131-b11 mixed mode windows-x86 )
# Problematic frame:
# C [msvcr100.dll+0x121f4]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# If you would like to submit a bug report, please visit:
# http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

--------------- T H R E A D ---------------

Current thread (0x45975c00): JavaThread "Swing-Shell" daemon [_thread_in_native, id=9924, stack(0x4b480000,0x4b4d0000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:
EAX=0x00000000, EBX=0x46174e90, ECX=0xa6ab3f63, EDX=0x001b1048
ESP=0x4b4cf5f0, EBP=0x4b4cf5f0, ESI=0x4b4cf610, EDI=0x45975d40
EIP=0x5ae321f4, EFLAGS=0x00010246

Top of Stack: (sp=0x4b4cf5f0)
0x4b4cf5f0: 4b4cf718 56919a61 00000000 46174e90
0x4b4cf600: 5691a218 4358b258 45975c00 46174e90
0x4b4cf610: 00000000 00000000 5a217273 45975c00
0x4b4cf620: 0aa7694c 3d813f40 45975c00 455cf218
0x4b4cf630: 4b4cf620 4575ef60 4b4cfa0c 5a4cfb3a
0x4b4cf640: 1bbeb3fc 4b4cf678 5a217273 45975c00
0x4b4cf650: 0aa7697c 3d813f18 45975c00 00000000
0x4b4cf660: 4b4cf650 0000000a 4b4cfa0c 5a4cfb3a

Instructions: (pc=0x5ae321f4)
0x5ae321d4: 48 ed 5a 00 0f 84 bd 20 00 00 6a 00 ff 75 08 e8
0x5ae321e4: 8a 22 00 00 59 59 5d c3 8b ff 55 8b ec 8b 45 08
0x5ae321f4: 66 8b 08 83 c0 02 66 85 c9 75 f5 2b 45 08 d1 f8
0x5ae32204: 48 5d c3 8b ff 55 8b ec 51 53 56 8b 75 08 f6 46


Register to memory mapping:

EAX=0x00000000 is an unknown value
EBX={method} {0x46174e94} 'getDisplayNameOf' '(JJI)Ljava/lang/String;' in 'sun/awt/shell/Win32ShellFolder2'
ECX=0xa6ab3f63 is an unknown value
EDX=0x001b1048 is an unknown value
ESP=0x4b4cf5f0 is pointing into the stack for thread: 0x45975c00
EBP=0x4b4cf5f0 is pointing into the stack for thread: 0x45975c00
ESI=0x4b4cf610 is pointing into the stack for thread: 0x45975c00
EDI=0x45975d40 is an unknown value


Stack: [0x4b480000,0x4b4d0000], sp=0x4b4cf5f0, free space=317k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [msvcr100.dll+0x121f4]
C [awt.dll+0x59a61]
j sun.awt.shell.Win32ShellFolder2.getDisplayNameOf(JJI)Ljava/lang/String;+0
j sun.awt.shell.Win32ShellFolder2.access$1600(JJI)Ljava/lang/String;+4
j sun.awt.shell.Win32ShellFolder2$13.call()Ljava/lang/String;+15
j sun.awt.shell.Win32ShellFolder2$13.call()Ljava/lang/Object;+1
j java.util.concurrent.FutureTask.run()V+42
j java.util.concurrent.ThreadPoolExecutor.runWorker(Ljava/util/concurrent/ThreadPoolExecutor$Worker;)V+95
j java.util.concurrent.ThreadPoolExecutor$Worker.run()V+5
j sun.awt.shell.Win32ShellFolderManager2$ComInvoker$3.run()V+7
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
V [jvm.dll+0x15af45]
V [jvm.dll+0x2213ae]
V [jvm.dll+0x15afde]
V [jvm.dll+0x15b166]
V [jvm.dll+0x15b1d7]
V [jvm.dll+0xff36f]
V [jvm.dll+0x17dc30]
V [jvm.dll+0x17e4aa]
V [jvm.dll+0x1c2ec6]
C [msvcr100.dll+0x5c556]
C [msvcr100.dll+0x5c600]
C [KERNEL32.DLL+0x18744]
C [ntdll.dll+0x6587d]
C [ntdll.dll+0x6584d]
C 0x00000000

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.shell.Win32ShellFolder2.getDisplayNameOf(JJI)Ljava/lang/String;+0
j sun.awt.shell.Win32ShellFolder2.access$1600(JJI)Ljava/lang/String;+4
j sun.awt.shell.Win32ShellFolder2$13.call()Ljava/lang/String;+15
j sun.awt.shell.Win32ShellFolder2$13.call()Ljava/lang/Object;+1
j java.util.concurrent.FutureTask.run()V+42
j java.util.concurrent.ThreadPoolExecutor.runWorker(Ljava/util/concurrent/ThreadPoolExecutor$Worker;)V+95
j java.util.concurrent.ThreadPoolExecutor$Worker.run()V+5
j sun.awt.shell.Win32ShellFolderManager2$ComInvoker$3.run()V+7
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
=>0x45975c00 JavaThread "Swing-Shell" daemon [_thread_in_native, id=9924, stack(0x4b480000,0x4b4d0000)]
0x45973400 JavaThread "DestroyJavaVM" [_thread_blocked, id=21624, stack(0x00560000,0x005b0000)]
0x45973000 JavaThread "UPNPHelper" [_thread_in_native, id=21696, stack(0x4b1c0000,0x4b210000)]
0x45973c00 JavaThread "UPNP-AliveMessageSender" [_thread_blocked, id=11532, stack(0x4b130000,0x4b180000)]
0x45971400 JavaThread "D3D Screen Updater" daemon [_thread_blocked, id=21676, stack(0x4a670000,0x4a6c0000)]
0x45971c00 JavaThread "UPNP-DVD" [_thread_blocked, id=8524, stack(0x47ae0000,0x47b30000)]
0x45975400 JavaThread "cling-11" [_thread_blocked, id=21556, stack(0x47850000,0x478a0000)]
0x45972000 JavaThread "cling-10" [_thread_blocked, id=17800, stack(0x476c0000,0x47710000)]
0x45976800 JavaThread "cling-9" [_thread_blocked, id=21548, stack(0x46c90000,0x46ce0000)]
0x45972800 JavaThread "cling-8" [_thread_blocked, id=20140, stack(0x46b70000,0x46bc0000)]
0x45971000 JavaThread "File event" [_thread_blocked, id=20976, stack(0x48e10000,0x48e60000)]
0x45974000 JavaThread "Connection Checker" [_thread_blocked, id=22116, stack(0x48c80000,0x48cd0000)]
0x45803800 JavaThread "HTTPv2 Request Handler 1" [_thread_in_native, id=6516, stack(0x48bf0000,0x48c40000)]
0x45803000 JavaThread "HTTPv2 Request Worker 24" [_thread_in_native, id=9800, stack(0x48b60000,0x48bb0000)]
0x45802000 JavaThread "HTTPv2 Request Worker 23" [_thread_in_native, id=13624, stack(0x48ad0000,0x48b20000)]
0x45801800 JavaThread "HTTPv2 Request Worker 22" [_thread_in_native, id=20368, stack(0x48a40000,0x48a90000)]
0x457fe800 JavaThread "HTTPv2 Request Worker 21" [_thread_in_native, id=10476, stack(0x489b0000,0x48a00000)]
0x45800400 JavaThread "HTTPv2 Request Worker 20" [_thread_in_native, id=20184, stack(0x48920000,0x48970000)]
0x457fe000 JavaThread "HTTPv2 Request Worker 19" [_thread_in_native, id=21408, stack(0x48890000,0x488e0000)]
0x45805800 JavaThread "HTTPv2 Request Worker 18" [_thread_in_native, id=22472, stack(0x48800000,0x48850000)]
0x457ff400 JavaThread "HTTPv2 Request Worker 17" [_thread_in_native, id=7196, stack(0x48770000,0x487c0000)]
0x45802c00 JavaThread "HTTPv2 Request Worker 16" [_thread_in_native, id=12488, stack(0x486e0000,0x48730000)]
0x45805000 JavaThread "HTTPv2 Request Worker 15" [_thread_in_native, id=22204, stack(0x48650000,0x486a0000)]
0x457fec00 JavaThread "HTTPv2 Request Worker 14" [_thread_in_native, id=12948, stack(0x485c0000,0x48610000)]
0x45804c00 JavaThread "HTTPv2 Request Worker 13" [_thread_in_native, id=16432, stack(0x48530000,0x48580000)]
0x45804000 JavaThread "HTTPv2 Request Worker 12" [_thread_in_native, id=20892, stack(0x484a0000,0x484f0000)]
0x45800000 JavaThread "HTTPv2 Request Worker 11" [_thread_in_native, id=22320, stack(0x48410000,0x48460000)]
0x45800c00 JavaThread "HTTPv2 Request Worker 10" [_thread_in_native, id=16872, stack(0x48380000,0x483d0000)]
0x45801400 JavaThread "HTTPv2 Request Worker 9" [_thread_in_native, id=19812, stack(0x482f0000,0x48340000)]
0x457ff800 JavaThread "HTTPv2 Request Worker 8" [_thread_in_native, id=21100, stack(0x48260000,0x482b0000)]
0x45802400 JavaThread "HTTPv2 Request Worker 7" [_thread_in_native, id=10528, stack(0x481d0000,0x48220000)]
0x45804400 JavaThread "HTTPv2 Request Worker 6" [_thread_in_native, id=8600, stack(0x48140000,0x48190000)]
0x45620400 JavaThread "HTTPv2 Request Worker 5" [_thread_in_native, id=21612, stack(0x480b0000,0x48100000)]
0x4561fc00 JavaThread "HTTPv2 Request Worker 4" [_thread_in_native, id=1528, stack(0x48020000,0x48070000)]
0x4561f800 JavaThread "HTTPv2 Request Worker 3" [_thread_in_native, id=7344, stack(0x47f90000,0x47fe0000)]
0x4561e000 JavaThread "HTTPv2 Request Worker 2" [_thread_in_native, id=4532, stack(0x47f00000,0x47f50000)]
0x4561d800 JavaThread "HTTPv2 Request Worker 1" [_thread_in_native, id=21856, stack(0x47e70000,0x47ec0000)]
0x4561f000 JavaThread "Timer-3" daemon [_thread_blocked, id=12476, stack(0x46f40000,0x46f90000)]
0x4561d000 JavaThread "Timer-2" [_thread_blocked, id=7004, stack(0x46eb0000,0x46f00000)]
0x45624800 JavaThread "Timer-1" [_thread_blocked, id=21664, stack(0x46e20000,0x46e70000)]
0x45621c00 JavaThread "JmDNS(Aero.local.).State.Timer" [_thread_blocked, id=13412, stack(0x46ae0000,0x46b30000)]
0x4561e400 JavaThread "JmDNS(Aero.local.).Timer" daemon [_thread_blocked, id=21672, stack(0x46a50000,0x46aa0000)]
0x45623c00 JavaThread "SocketListener(Aero.local.)" daemon [_thread_in_native, id=21068, stack(0x469c0000,0x46a10000)]
0x45621800 JavaThread "cling-7" [_thread_blocked, id=21616, stack(0x468c0000,0x46910000)]
0x45623800 JavaThread "cling-6" [_thread_blocked, id=21576, stack(0x46830000,0x46880000)]
0x45620c00 JavaThread "cling-5" [_thread_blocked, id=19708, stack(0x47630000,0x47680000)]
0x4561ec00 JavaThread "Thread-13" [_thread_in_native, id=21640, stack(0x475a0000,0x475f0000)]
0x45623000 JavaThread "cling-4" [_thread_in_native, id=21592, stack(0x47510000,0x47560000)]
0x45621000 JavaThread "cling-3" [_thread_blocked, id=20672, stack(0x47480000,0x474d0000)]
0x4548b000 JavaThread "server-timer" daemon [_thread_blocked, id=20188, stack(0x473f0000,0x47440000)]
0x4548ac00 JavaThread "cling-2" [_thread_in_native, id=19756, stack(0x47320000,0x47370000)]
0x45487800 JavaThread "cling-1" [_thread_blocked, id=21832, stack(0x47290000,0x472e0000)]
0x45488000 JavaThread "File watcher" [_thread_blocked, id=15780, stack(0x47100000,0x47150000)]
0x45488c00 JavaThread "Thread-11" daemon [_thread_in_native, id=18012, stack(0x47070000,0x470c0000)]
0x45489c00 JavaThread "Thread-10" [_thread_in_native, id=21608, stack(0x46fe0000,0x47030000)]
0x4548a400 JavaThread "server-timer" daemon [_thread_blocked, id=21632, stack(0x467a0000,0x467f0000)]
0x45489800 JavaThread "SwingWorker-pool-3-thread-1" daemon [_thread_blocked, id=21268, stack(0x464c0000,0x46510000)]
0x45489000 JavaThread "TimerQueue" daemon [_thread_blocked, id=15720, stack(0x46330000,0x46380000)]
0x45488400 JavaThread "Keep-Alive-Timer" daemon [_thread_blocked, id=10224, stack(0x462a0000,0x462f0000)]
0x453d2400 JavaThread "Thread-5" [_thread_blocked, id=3584, stack(0x45f80000,0x45fd0000)]
0x4526b400 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=21784, stack(0x45bf0000,0x45c40000)]
0x3d895000 JavaThread "AWT-Shutdown" [_thread_blocked, id=13264, stack(0x45b60000,0x45bb0000)]
0x3d541000 JavaThread "Image Fetcher 0" daemon [_thread_blocked, id=21544, stack(0x43080000,0x430d0000)]
0x3d564c00 JavaThread "pool-1-thread-1" [_thread_blocked, id=6228, stack(0x42c00000,0x42c50000)]
0x3d823800 JavaThread "MVStore background writer nio:C:/ProgramData/UMS/database/medias.mv.db" daemon [_thread_blocked, id=21452, stack(0x44fd0000,0x45020000)]
0x3d6a5000 JavaThread "Timer-0" [_thread_blocked, id=20644, stack(0x42fb0000,0x43000000)]
0x3d541800 JavaThread "AWT-Windows" daemon [_thread_in_native, id=10512, stack(0x3db10000,0x3db60000)]
0x3d540000 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=21864, stack(0x3d9f0000,0x3da40000)]
0x3ceae000 JavaThread "Service Thread" daemon [_thread_blocked, id=21928, stack(0x3d3e0000,0x3d430000)]
0x3ce83800 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=10032, stack(0x3d350000,0x3d3a0000)]
0x3ce8d800 JavaThread "Attach Listener" daemon [_thread_blocked, id=21816, stack(0x3d2c0000,0x3d310000)]
0x3ce8c800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=21896, stack(0x3d230000,0x3d280000)]
0x3ce78800 JavaThread "Finalizer" daemon [_thread_blocked, id=17872, stack(0x3d0b0000,0x3d100000)]
0x008fec00 JavaThread "Reference Handler" daemon [_thread_blocked, id=6140, stack(0x3d060000,0x3d0b0000)]

Other Threads:
0x008fbc00 VMThread [stack: 0x00da0000,0x00df0000] [id=13876]
0x3ceba000 WatcherThread [stack: 0x3d470000,0x3d4c0000] [id=21944]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap:
def new generation total 13248K, used 8991K [0x04600000, 0x05460000, 0x17200000)
eden space 11776K, 63% used [0x04600000, 0x04d57f28, 0x05180000)
from space 1472K, 100% used [0x052f0000, 0x05460000, 0x05460000)
to space 1472K, 0% used [0x05180000, 0x05180000, 0x052f0000)
tenured generation total 80412K, used 72935K [0x17200000, 0x1c087000, 0x3ca00000)
the space 80412K, 90% used [0x17200000, 0x1b939ee8, 0x1b93a000, 0x1c087000)
Metaspace used 24436K, capacity 24699K, committed 24832K, reserved 24960K

Card table byte_map: [0x022b0000,0x02480000] byte_map_base: 0x0228d000

Polling page: 0x003e0000

CodeCache: size=32768Kb used=3615Kb max_used=3615Kb free=29152Kb
bounds [0x024b0000, 0x02840000, 0x044b0000]
total_blobs=2229 nmethods=1946 adapters=212
compilation: enabled

Compilation events (10 events):
Event: 8.901 Thread 0x3ce83800 2004 ! sun.awt.shell.Win32ShellFolderManager2$ComInvoker::invoke (108 bytes)
Event: 8.902 Thread 0x3ce83800 nmethod 2004 0x02836848 code [0x02836a00, 0x02836f50]
Event: 8.910 Thread 0x3ce83800 2006 sun.misc.Unsafe::getAndAddInt (27 bytes)
Event: 8.910 Thread 0x3ce83800 nmethod 2006 0x02837748 code [0x02837840, 0x02837900]
Event: 8.911 Thread 0x3ce83800 2007 java.util.concurrent.ThreadPoolExecutor::isRunning (10 bytes)
Event: 8.911 Thread 0x3ce83800 nmethod 2007 0x02837988 code [0x02837a80, 0x02837b00]
Event: 8.916 Thread 0x3ce83800 2008 java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject::signal (33 bytes)
Event: 8.916 Thread 0x3ce83800 nmethod 2008 0x02837b48 code [0x02837c60, 0x02837d94]
Event: 8.930 Thread 0x3ce83800 2009 ! java.util.concurrent.LinkedBlockingQueue::take (93 bytes)
Event: 8.930 Thread 0x3ce83800 nmethod 2009 0x02837e48 code [0x02838020, 0x028384e8]

GC Heap History (10 events):
Event: 3.344 GC heap before
{Heap before GC invocations=18 (full 2):
def new generation total 10240K, used 10239K [0x04600000, 0x05110000, 0x17200000)
eden space 9152K, 100% used [0x04600000, 0x04ef0000, 0x04ef0000)
from space 1088K, 99% used [0x04ef0000, 0x04ffffd8, 0x05000000)
to space 1088K, 0% used [0x05000000, 0x05000000, 0x05110000)
tenured generation total 22528K, used 14762K [0x17200000, 0x18800000, 0x3ca00000)
the space 22528K, 65% used [0x17200000, 0x1806a878, 0x1806aa00, 0x18800000)
Metaspace used 19176K, capacity 19418K, committed 19584K, reserved 19840K
Event: 3.348 GC heap after
Heap after GC invocations=19 (full 2):
def new generation total 10240K, used 1088K [0x04600000, 0x05110000, 0x17200000)
eden space 9152K, 0% used [0x04600000, 0x04600000, 0x04ef0000)
from space 1088K, 100% used [0x05000000, 0x05110000, 0x05110000)
to space 1088K, 0% used [0x04ef0000, 0x04ef0000, 0x05000000)
tenured generation total 22528K, used 15848K [0x17200000, 0x18800000, 0x3ca00000)
the space 22528K, 70% used [0x17200000, 0x1817a210, 0x1817a400, 0x18800000)
Metaspace used 19176K, capacity 19418K, committed 19584K, reserved 19840K
}
Event: 3.487 GC heap before
{Heap before GC invocations=19 (full 2):
def new generation total 10240K, used 8427K [0x04600000, 0x05110000, 0x17200000)
eden space 9152K, 80% used [0x04600000, 0x04d2af00, 0x04ef0000)
from space 1088K, 100% used [0x05000000, 0x05110000, 0x05110000)
to space 1088K, 0% used [0x04ef0000, 0x04ef0000, 0x05000000)
tenured generation total 22528K, used 15848K [0x17200000, 0x18800000, 0x3ca00000)
the space 22528K, 70% used [0x17200000, 0x1817a210, 0x1817a400, 0x18800000)
Metaspace used 20124K, capacity 20378K, committed 20480K, reserved 20864K
Event: 3.529 GC heap after
Heap after GC invocations=20 (full 3):
def new generation total 13248K, used 0K [0x04600000, 0x05460000, 0x17200000)
eden space 11776K, 0% used [0x04600000, 0x04600000, 0x05180000)
from space 1472K, 0% used [0x05180000, 0x05180000, 0x052f0000)
to space 1472K, 0% used [0x052f0000, 0x052f0000, 0x05460000)
tenured generation total 29208K, used 17524K [0x17200000, 0x18e86000, 0x3ca00000)
the space 29208K, 59% used [0x17200000, 0x1831d138, 0x1831d200, 0x18e86000)
Metaspace used 20124K, capacity 20378K, committed 20480K, reserved 20864K
}
Event: 3.746 GC heap before
{Heap before GC invocations=20 (full 3):
def new generation total 13248K, used 11776K [0x04600000, 0x05460000, 0x17200000)
eden space 11776K, 100% used [0x04600000, 0x05180000, 0x05180000)
from space 1472K, 0% used [0x05180000, 0x05180000, 0x052f0000)
to space 1472K, 0% used [0x052f0000, 0x052f0000, 0x05460000)
tenured generation total 80412K, used 68724K [0x17200000, 0x1c087000, 0x3ca00000)
the space 80412K, 85% used [0x17200000, 0x1b51d148, 0x1b51d200, 0x1c087000)
Metaspace used 21443K, capacity 21702K, committed 21888K, reserved 21888K
Event: 3.751 GC heap after
Heap after GC invocations=21 (full 3):
def new generation total 13248K, used 1472K [0x04600000, 0x05460000, 0x17200000)
eden space 11776K, 0% used [0x04600000, 0x04600000, 0x05180000)
from space 1472K, 100% used [0x052f0000, 0x05460000, 0x05460000)
to space 1472K, 0% used [0x05180000, 0x05180000, 0x052f0000)
tenured generation total 80412K, used 70575K [0x17200000, 0x1c087000, 0x3ca00000)
the space 80412K, 87% used [0x17200000, 0x1b6ebf80, 0x1b6ec000, 0x1c087000)
Metaspace used 21443K, capacity 21702K, committed 21888K, reserved 21888K
}
Event: 4.453 GC heap before
{Heap before GC invocations=21 (full 3):
def new generation total 13248K, used 13248K [0x04600000, 0x05460000, 0x17200000)
eden space 11776K, 100% used [0x04600000, 0x05180000, 0x05180000)
from space 1472K, 100% used [0x052f0000, 0x05460000, 0x05460000)
to space 1472K, 0% used [0x05180000, 0x05180000, 0x052f0000)
tenured generation total 80412K, used 70575K [0x17200000, 0x1c087000, 0x3ca00000)
the space 80412K, 87% used [0x17200000, 0x1b6ebf80, 0x1b6ec000, 0x1c087000)
Metaspace used 22171K, capacity 22438K, committed 22656K, reserved 22912K
Event: 4.459 GC heap after
Heap after GC invocations=22 (full 3):
def new generation total 13248K, used 1322K [0x04600000, 0x05460000, 0x17200000)
eden space 11776K, 0% used [0x04600000, 0x04600000, 0x05180000)
from space 1472K, 89% used [0x05180000, 0x052cab78, 0x052f0000)
to space 1472K, 0% used [0x052f0000, 0x052f0000, 0x05460000)
tenured generation total 80412K, used 71528K [0x17200000, 0x1c087000, 0x3ca00000)
the space 80412K, 88% used [0x17200000, 0x1b7da0d8, 0x1b7da200, 0x1c087000)
Metaspace used 22171K, capacity 22438K, committed 22656K, reserved 22912K
}
Event: 5.684 GC heap before
{Heap before GC invocations=22 (full 3):
def new generation total 13248K, used 13098K [0x04600000, 0x05460000, 0x17200000)
eden space 11776K, 100% used [0x04600000, 0x05180000, 0x05180000)
from space 1472K, 89% used [0x05180000, 0x052cab78, 0x052f0000)
to space 1472K, 0% used [0x052f0000, 0x052f0000, 0x05460000)
tenured generation total 80412K, used 71528K [0x17200000, 0x1c087000, 0x3ca00000)
the space 80412K, 88% used [0x17200000, 0x1b7da0d8, 0x1b7da200, 0x1c087000)
Metaspace used 23954K, capacity 24196K, committed 24320K, reserved 24960K
Event: 5.690 GC heap after
Heap after GC invocations=23 (full 3):
def new generation total 13248K, used 1472K [0x04600000, 0x05460000, 0x17200000)
eden space 11776K, 0% used [0x04600000, 0x04600000, 0x05180000)
from space 1472K, 100% used [0x052f0000, 0x05460000, 0x05460000)
to space 1472K, 0% used [0x05180000, 0x05180000, 0x052f0000)
tenured generation total 80412K, used 72935K [0x17200000, 0x1c087000, 0x3ca00000)
the space 80412K, 90% used [0x17200000, 0x1b939ee8, 0x1b93a000, 0x1c087000)
Metaspace used 23954K, capacity 24196K, committed 24320K, reserved 24960K
}

Deoptimization events (0 events):
No events

Internal exceptions (10 events):
Event: 4.618 Thread 0x4561d800 Exception <a 'java/lang/ArrayIndexOutOfBoundsException': 1> (0x04a0f478) thrown at [C:\re\workspace\8-2-build-windows-i586-cygwin\jdk8u131\8869\hotspot\src\share\vm\interpreter\interpreterRuntime.cpp, line 366]
Event: 4.625 Thread 0x4561d800 Exception <a 'java/io/IOException'> (0x04a5a598) thrown at [C:\re\workspace\8-2-build-windows-i586-cygwin\jdk8u131\8869\hotspot\src\share\vm\prims\jni.cpp, line 709]
Event: 4.625 Thread 0x4561d800 Exception <a 'java/io/IOException'> (0x04a5a9c0) thrown at [C:\re\workspace\8-2-build-windows-i586-cygwin\jdk8u131\8869\hotspot\src\share\vm\prims\jni.cpp, line 709]
Event: 4.728 Thread 0x45621800 Exception <a 'java/lang/ArrayIndexOutOfBoundsException': 18> (0x04cd78c8) thrown at [C:\re\workspace\8-2-build-windows-i586-cygwin\jdk8u131\8869\hotspot\src\share\vm\interpreter\interpreterRuntime.cpp, line 366]
Event: 4.728 Thread 0x45621800 Exception <a 'java/lang/ArrayIndexOutOfBoundsException': 71> (0x04cd87f8) thrown at [C:\re\workspace\8-2-build-windows-i586-cygwin\jdk8u131\8869\hotspot\src\share\vm\interpreter\interpreterRuntime.cpp, line 366]
Event: 4.728 Thread 0x45621800 Exception <a 'java/lang/ArrayIndexOutOfBoundsException': 88> (0x04cd9e10) thrown at [C:\re\workspace\8-2-build-windows-i586-cygwin\jdk8u131\8869\hotspot\src\share\vm\interpreter\interpreterRuntime.cpp, line 366]
Event: 5.788 Thread 0x4526b400 Implicit null exception at 0x0280ad4e to 0x0280af27
Event: 5.943 Thread 0x45971c00 Exception <a 'java/lang/ArrayIndexOutOfBoundsException': 112> (0x049231c0) thrown at [C:\re\workspace\8-2-build-windows-i586-cygwin\jdk8u131\8869\hotspot\src\share\vm\interpreter\interpreterRuntime.cpp, line 366]
Event: 6.228 Thread 0x024abc00 Exception <a 'java/io/IOException'> (0x046d2c10) thrown at [C:\re\workspace\8-2-build-windows-i586-cygwin\jdk8u131\8869\hotspot\src\share\vm\prims\jni.cpp, line 709]
Event: 6.228 Thread 0x024abc00 Exception <a 'java/io/IOException'> (0x046d2e58) thrown at [C:\re\workspace\8-2-build-windows-i586-cygwin\jdk8u131\8869\hotspot\src\share\vm\prims\jni.cpp, line 709]

Events (10 events):
Event: 8.696 loading class sun/awt/shell/Win32ShellFolder2$9
Event: 8.696 loading class sun/awt/shell/Win32ShellFolder2$9 done
Event: 8.696 loading class sun/awt/shell/Win32ShellFolder2$5
Event: 8.696 loading class sun/awt/shell/Win32ShellFolder2$5 done
Event: 8.859 loading class sun/awt/shell/Win32ShellFolder2$18
Event: 8.859 loading class sun/awt/shell/Win32ShellFolder2$18 done
Event: 8.859 loading class sun/awt/shell/Win32ShellFolder2$ColumnComparator$1
Event: 8.859 loading class sun/awt/shell/Win32ShellFolder2$ColumnComparator$1 done
Event: 8.863 loading class sun/awt/shell/Win32ShellFolder2$11
Event: 8.863 loading class sun/awt/shell/Win32ShellFolder2$11 done


Dynamic libraries:
0x00e70000 - 0x00ea3000 C:\Program Files (x86)\Java\Jre.180_131\bin\javaw.exe
0x77af0000 - 0x77c7e000 C:\WINDOWS\SYSTEM32\ntdll.dll
0x75b30000 - 0x75c00000 C:\WINDOWS\System32\KERNEL32.DLL
0x6a0e0000 - 0x6a10f000 C:\Program Files\AVAST Software\Avast\aswhookx.dll
0x74ab0000 - 0x74c72000 C:\WINDOWS\System32\KERNELBASE.dll
0x74570000 - 0x745e7000 C:\WINDOWS\System32\ADVAPI32.dll
0x774b0000 - 0x7756d000 C:\WINDOWS\System32\msvcrt.dll
0x74640000 - 0x74681000 C:\WINDOWS\System32\sechost.dll
0x75c00000 - 0x75cc0000 C:\WINDOWS\System32\RPCRT4.dll
0x744d0000 - 0x744f0000 C:\WINDOWS\System32\SspiCli.dll
0x744c0000 - 0x744ca000 C:\WINDOWS\System32\CRYPTBASE.dll
0x74d90000 - 0x74de7000 C:\WINDOWS\System32\bcryptPrimitives.dll
0x75cc0000 - 0x75dfc000 C:\WINDOWS\System32\USER32.dll
0x76140000 - 0x76156000 C:\WINDOWS\System32\win32u.dll
0x77610000 - 0x77631000 C:\WINDOWS\System32\GDI32.dll
0x75e00000 - 0x75f58000 C:\WINDOWS\System32\gdi32full.dll
0x744f0000 - 0x74569000 C:\WINDOWS\System32\msvcp_win.dll
0x75fc0000 - 0x760d8000 C:\WINDOWS\System32\ucrtbase.dll
0x74200000 - 0x7440e000 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.15063.0_none_583b8639f462029f\COMCTL32.dll
0x74870000 - 0x74aa8000 C:\WINDOWS\System32\combase.dll
0x74cc0000 - 0x74ce5000 C:\WINDOWS\System32\IMM32.DLL
0x5ae20000 - 0x5aedf000 C:\Program Files (x86)\Java\Jre.180_131\bin\msvcr100.dll
0x5a210000 - 0x5a5de000 C:\Program Files (x86)\Java\Jre.180_131\bin\client\jvm.dll
0x760e0000 - 0x760e6000 C:\WINDOWS\System32\PSAPI.DLL
0x74490000 - 0x74498000 C:\WINDOWS\SYSTEM32\WSOCK32.dll
0x75260000 - 0x752c7000 C:\WINDOWS\System32\WS2_32.dll
0x740f0000 - 0x74114000 C:\WINDOWS\SYSTEM32\WINMM.dll
0x744b0000 - 0x744b8000 C:\WINDOWS\SYSTEM32\VERSION.dll
0x74050000 - 0x74073000 C:\WINDOWS\SYSTEM32\WINMMBASE.dll
0x74c80000 - 0x74cb9000 C:\WINDOWS\System32\cfgmgr32.dll
0x5a200000 - 0x5a20c000 C:\Program Files (x86)\Java\Jre.180_131\bin\verify.dll
0x5a1d0000 - 0x5a1f1000 C:\Program Files (x86)\Java\Jre.180_131\bin\java.dll
0x5a1b0000 - 0x5a1c3000 C:\Program Files (x86)\Java\Jre.180_131\bin\zip.dll
0x76160000 - 0x774a8000 C:\WINDOWS\System32\SHELL32.dll
0x751d0000 - 0x7525c000 C:\WINDOWS\System32\shcore.dll
0x754b0000 - 0x75a34000 C:\WINDOWS\System32\windows.storage.dll
0x745f0000 - 0x74635000 C:\WINDOWS\System32\shlwapi.dll
0x77a70000 - 0x77a7e000 C:\WINDOWS\System32\kernel.appcore.dll
0x760f0000 - 0x76135000 C:\WINDOWS\System32\powrprof.dll
0x77ae0000 - 0x77af0000 C:\WINDOWS\System32\profapi.dll
0x568c0000 - 0x56a05000 C:\Program Files (x86)\Java\Jre.180_131\bin\awt.dll
0x74cf0000 - 0x74d86000 C:\WINDOWS\System32\OLEAUT32.dll
0x6d8d0000 - 0x6d963000 C:\WINDOWS\SYSTEM32\apphelp.dll
0x71ef0000 - 0x71f68000 C:\WINDOWS\system32\uxtheme.dll
0x75360000 - 0x754a6000 C:\WINDOWS\System32\MSCTF.dll
0x71ec0000 - 0x71ee3000 C:\WINDOWS\system32\dwmapi.dll
0x75080000 - 0x75173000 C:\WINDOWS\System32\ole32.dll
0x567a0000 - 0x5687f000 C:\WINDOWS\system32\opengl32.dll
0x56770000 - 0x56795000 C:\WINDOWS\SYSTEM32\GLU32.dll
0x63d90000 - 0x63ef2000 C:\WINDOWS\system32\d3d9.dll
0x56a10000 - 0x56ac9000 C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumd.dll
0x74690000 - 0x7480d000 C:\WINDOWS\System32\crypt32.dll
0x77640000 - 0x7764e000 C:\WINDOWS\System32\MSASN1.dll
0x75180000 - 0x751c4000 C:\WINDOWS\System32\WINTRUST.DLL
0x75060000 - 0x75079000 C:\WINDOWS\System32\imagehlp.dll
0x72d20000 - 0x72d33000 C:\WINDOWS\SYSTEM32\CRYPTSP.dll
0x72cf0000 - 0x72d1f000 C:\WINDOWS\system32\rsaenh.dll
0x74090000 - 0x740a8000 C:\WINDOWS\SYSTEM32\bcrypt.dll
0x54f40000 - 0x55c4a000 C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvd3dum.dll
0x639f0000 - 0x63b5a000 C:\WINDOWS\system32\nvspcap.dll
0x77650000 - 0x77a6a000 C:\WINDOWS\System32\SETUPAPI.dll
0x72fa0000 - 0x7304d000 C:\WINDOWS\SYSTEM32\WINHTTP.dll
0x74120000 - 0x7412f000 C:\WINDOWS\SYSTEM32\WTSAPI32.dll
0x6b7b0000 - 0x6bb5d000 C:\WINDOWS\system32\nvapi.dll
0x6d060000 - 0x6d0ea000 C:\WINDOWS\SYSTEM32\dxgi.dll
0x6f560000 - 0x6f582000 C:\WINDOWS\SYSTEM32\DEVOBJ.dll
0x50b30000 - 0x50b69000 C:\Program Files (x86)\Java\Jre.180_131\bin\fontmanager.dll
0x50b10000 - 0x50b26000 C:\Program Files (x86)\Java\Jre.180_131\bin\net.dll
0x70a30000 - 0x70a7e000 C:\WINDOWS\system32\mswsock.dll
0x50b00000 - 0x50b0f000 C:\Program Files (x86)\Java\Jre.180_131\bin\nio.dll
0x74130000 - 0x74152000 C:\WINDOWS\SYSTEM32\USERENV.dll
0x73320000 - 0x7334f000 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
0x75050000 - 0x75057000 C:\WINDOWS\System32\NSI.dll
0x6fd20000 - 0x6fd33000 C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
0x6fd00000 - 0x6fd14000 C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
0x6cd50000 - 0x6cd6d000 C:\Users\steve\AppData\Local\Temp\jna-109761491\jna8664017308642378088.dll
0x72040000 - 0x7204a000 C:\Program Files (x86)\Java\Jre.180_131\bin\management.dll
0x712f0000 - 0x71301000 C:\WINDOWS\system32\napinsp.dll
0x712d0000 - 0x712e6000 C:\WINDOWS\system32\pnrpnsp.dll
0x712b0000 - 0x712c3000 C:\WINDOWS\system32\NLAapi.dll
0x72f20000 - 0x72f9f000 C:\WINDOWS\SYSTEM32\DNSAPI.dll
0x712a0000 - 0x712ab000 C:\WINDOWS\System32\winrnr.dll
0x709d0000 - 0x709f1000 C:\Program Files (x86)\Bonjour\mdnsNSP.dll
0x70b30000 - 0x70b7a000 C:\WINDOWS\System32\fwpuclnt.dll
0x709c0000 - 0x709c8000 C:\Windows\System32\rasadhlp.dll
0x50ae0000 - 0x50b00000 C:\Program Files (x86)\Java\Jre.180_131\bin\sunec.dll
0x50660000 - 0x50692000 C:\Program Files (x86)\Java\Jre.180_131\bin\t2k.dll
0x60250000 - 0x60259000 C:\Program Files (x86)\Java\Jre.180_131\bin\sunmscapi.dll
0x73da0000 - 0x73e2e000 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.15063.413_none_55bc94a37c2a2854\comctl32.dll
0x63820000 - 0x638a4000 C:\WINDOWS\SYSTEM32\mscms.dll
0x50460000 - 0x5049d000 C:\WINDOWS\SYSTEM32\icm32.dll
0x50000000 - 0x5045d000 C:\Program Files (x86)\Universal Media Server\mediainfo.dll
0x6b370000 - 0x6b3d7000 C:\WINDOWS\System32\TextInputFramework.dll
0x6b0b0000 - 0x6b2d7000 C:\WINDOWS\System32\CoreUIComponents.dll
0x6b2e0000 - 0x6b36f000 C:\WINDOWS\System32\CoreMessaging.dll
0x73e30000 - 0x73e58000 C:\WINDOWS\SYSTEM32\ntmarta.dll
0x6afc0000 - 0x6b091000 C:\WINDOWS\SYSTEM32\wintypes.dll
0x6b0a0000 - 0x6b0b0000 C:\WINDOWS\SYSTEM32\usermgrcli.dll
0x752d0000 - 0x75353000 C:\WINDOWS\System32\clbcatq.dll
0x6e3a0000 - 0x6e512000 C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
0x6d440000 - 0x6d483000 C:\WINDOWS\system32\dataexchange.dll
0x6d1e0000 - 0x6d432000 C:\WINDOWS\system32\d3d11.dll
0x6d0f0000 - 0x6d1db000 C:\WINDOWS\system32\dcomp.dll
0x6cf20000 - 0x6d056000 C:\WINDOWS\system32\twinapi.appcore.dll
0x73b80000 - 0x73ce4000 C:\WINDOWS\system32\propsys.dll
0x4b4d0000 - 0x4b5f4000 C:\WINDOWS\system32\NetworkExplorer.dll
0x52300000 - 0x52578000 C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
0x6a2f0000 - 0x6a337000 C:\Windows\System32\thumbcache.dll
0x74470000 - 0x74486000 C:\WINDOWS\SYSTEM32\MPR.dll
0x61ce0000 - 0x61ce9000 C:\WINDOWS\System32\drprov.dll
0x71370000 - 0x713b2000 C:\WINDOWS\System32\WINSTA.dll
0x61cc0000 - 0x61cd2000 C:\WINDOWS\System32\ntlanman.dll
0x61ca0000 - 0x61cba000 C:\WINDOWS\System32\davclnt.dll
0x61c90000 - 0x61c9a000 C:\WINDOWS\System32\DAVHLPR.dll
0x70a10000 - 0x70a20000 C:\WINDOWS\System32\wkscli.dll
0x6c0c0000 - 0x6c0cf000 C:\WINDOWS\SYSTEM32\cscapi.dll
0x73d10000 - 0x73d1b000 C:\WINDOWS\System32\netutils.dll
0x73d30000 - 0x73d70000 C:\Windows\System32\dlnashext.dll
0x4a5a0000 - 0x4a5f6000 C:\Windows\System32\PlayToDevice.dll
0x72180000 - 0x7219a000 C:\Windows\System32\DevDispItemProvider.dll
0x63b70000 - 0x63bc9000 C:\WINDOWS\System32\MMDevApi.dll
0x70db0000 - 0x70db8000 C:\WINDOWS\SYSTEM32\WINNSI.DLL
0x6fe10000 - 0x6fe3c000 C:\WINDOWS\System32\netprofm.dll
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0x61cf0000 - 0x61ec2000 C:\WINDOWS\system32\wpdshext.dll
0x73a10000 - 0x73b76000 C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.15063.0_none_d802f55807fa1ec7\gdiplus.dll
0x4b840000 - 0x4b8c3000 C:\Windows\System32\PortableDeviceApi.dll
0x4b8d0000 - 0x4b8f8000 C:\Windows\System32\PortableDeviceTypes.dll

VM Arguments:
jvm_args: -Xmx900M -Djava.net.preferIPv4Stack=true -Dfile.encoding=UTF-8
java_command: net.pms.PMS
java_class_path (initial): update.jar;ums.jar
Launcher Type: SUN_STANDARD

Environment Variables:
PATH=C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;F:\Program Files\IsoBuster;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;F:\Program Files\EASEUS Todo Backup\bin;F:\Program Files (x86)\SkyPE\Phone\;C:\Program Files (x86)\Common Files\Ulead Systems\MPEG;C:\Users\steve\AppData\Local\Microsoft\WindowsApps
USERNAME=steve
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 63 Stepping 2, GenuineIntel



--------------- S Y S T E M ---------------

OS: Windows 10.0 , 64 bit Build 15063 (10.0.15063.296)

CPU:total 12 (initial active 12) (6 cores per cpu, 2 threads per core) family 6 model 63 stepping 2, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, popcnt, avx, avx2, aes, clmul, erms, lzcnt, ht, tsc, tscinvbit, bmi1, bmi2

Memory: 4k page, physical 33448708k(25805964k free), swap 38429444k(29014500k free)

vm_info: Java HotSpot(TM) Client VM (25.131-b11) for windows-x86 JRE (1.8.0_131-b11), built on Mar 15 2017 01:26:29 by "java_re" with MS VC++ 10.0 (VS2010)

time: Thu Jun 29 16:47:50 2017
elapsed time: 9 seconds (0d 0h 0m 9s)
Nadahar
Posts: 1990
Joined: Tue Jun 09, 2015 5:57 pm

Re: UMS Closing when trying to add folders * Please help*

Post by Nadahar »

[email protected] wrote: Im having the same issue ive dropped to 6.7.1 from 7.0.0-b2 thinking this would correct it but I am getting a similar error as above in the other forums when adding a new directory the UMS system closes.
Have you tried the workarounds posted two posts above your post without resolving the issue, or could you not be bothered to read the thread before posting?
[email protected]
Posts: 2
Joined: Fri Jun 30, 2017 3:53 am

Re: UMS Closing when trying to add folders * Please help*

Post by [email protected] »

You must have got out of the wrong side of bed . However thanks for pointing that out I didn't believe that the solutions were part of my issue as I am not a techie obviously like yourself with no social grace.
Nadahar
Posts: 1990
Joined: Tue Jun 09, 2015 5:57 pm

Re: UMS Closing when trying to add folders * Please help*

Post by Nadahar »

It's only possible to exit my bed on one side, so I can guarantee you that wasn't the case.

I'm not so sure your social grace is something I would advertise strongly either. I actually communicate with hundreds of people this way, and I can still count on one hand the number that has had your reaction. I guess nothing hurts like the truth, but you should know: Don't shoot the messenger.

You can stereotype me all you want, I know that you know nothing about me. What you should note while convincing yourself that you did everything correct and that I'm just a rude nerd that gets off on hurting people, is that this is a support forum where nobody is paid and we spend our free time trying to help users like yourself. Nobody has any obligation to help anyone unless they want to. Because it's not a paid support service, we don't have a lot of standard bullshit we serve you where we hope you are very satisfied with everything and promise to help you with whatever you want (as long as you keep paying). On the contrary, we try to make it slightly efficient for those that do find the time to help others, by requiring a mimimal effort from the person asking for help as well.

On the top of the page there's a red text stating:
Forum rules
Please make sure you follow the Problem Reporting Guidelines before posting if you want a reply
In the rules we expect the person who wants help can contribute so that the volunteers actually can spend the time they decide to give away for free actually solving problems. Although that isn't explicitly mentioned in said rules, we also expect users to do a minimum of investigation of the issue themselves before asking a question. This is standard etiquette that you will find that apply in most (free) support forums.

It seems that you actually did do part of that, since you actually found the right thread. But, it seems to me, that you couldn't spend enough of your time to actually read the very short thread before posting. You don't need to be a technical or even intelligent person to understand the possible solutions, all you need to do is to actually read it, which you obviously didn't do.

Do you think it's fair that I should spend my time reading your post and replying "please read a few lines further up", but it's not fair that you should spend 2 minutes actually reading the information that's already there? If the answer is yes, I can only conclude that you value your time much more than you value mine. I don't.

That's not all though. I actually spent my time to reply to your post even though it was pretty obvious to me that if you would just spend those 2 minutes reading you wouldn't need any further help. Despite that I chose to spend my time on this even though it were obvious that you were just being lazy, you weren't satisfied. You think that the fact that I dare insinuate that maybe you should have spent a little more of your own time instead of requiring others to spend theirs, give you the right to attack me as a person (even though the attack was talentless and "Donald Trump like", it was still an attack).

This isn't the first, or the last, time I experience that someone asks for something that's right in front of their nose. It's not the first, or the last, time make the person doing it aware of it either. But, what happened after that was a first for me. Most people will be a bit humble and say they're sorry when this happens, and everything is fine as far as I'm concerned (thinking that they've learned to try a little bit harder the next time).

I guess one can't succeed every time. I'd stay away from free support in the future if I were you. With paid support you can abuse the person trying to help you more or less as much as you want, and they will just come back crawling and asking for forgiveness. As long as the money keeps rolling in that is. The con is that you have to spend money, but the con is that your ego is left intact. You might even manage to boost your ego a bit if you can make them feel really inferior. Good luck with that, I hope you find what you're looking for.
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