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Can not get external srt subs to view from mac to samsung

Posted: Fri Nov 25, 2016 5:39 am
by xlon
I am a super noob coming from Plex.
I´ve searched thoroughly through the forum and google to find out what is not working.
I just can not get external srt subs to display on my samsung UE40.
I have blanked out Deactivate Subtitles and blanked the language priority (eng etc). I have blanked both
the boxes where it was possible to specify language.
The only thing remaning specified is Forced Language (eng) and Forced Tags (forced)
I have checked the Force External subtitles (and tried the ASS on and off)

As I´ve said I am a noob and not very knowledgeable when it comes to this so I wonder if someone
could help me.

I´m on Snow Leopard on a mid 2007 imac. Samsung model UE40ES5505

Re: Can not get external srt subs to view from mac to samsung

Posted: Fri Nov 25, 2016 6:41 am
by Nadahar
Hi xlon.

You've got to read the problem reporting guidelines a bit more carefully to produce helpful debug files. First of all, start UMS and then choose "Restart in trace mode" from the Logs tab. Once restarted, reproduce the problem (that is, try to play some movies with non-working srt subtitles on the TV in question). Once this is done, pack and upload the debug files.

Re: Can not get external srt subs to view from mac to samsung

Posted: Fri Nov 25, 2016 10:08 pm
by xlon
Aha, thanks. I'll do it tonight.

Re: Can not get external srt subs to view from mac to samsung

Posted: Sat Nov 26, 2016 10:28 am
by xlon
I found it out. Thanks for your help.

Re: Can not get external srt subs to view from mac to samsung

Posted: Sat Nov 26, 2016 10:38 am
by Nadahar
Unless its very embarrasing it's always nice to share what the problem was so that anybody else searching for a similar problem can eliminate that possibility.