[Solved] Samsung UE48H6670 subtitle problem

[Franneke]

Hello Forum Members,

I wonder if anyone could help me with the following issue:

I recently switched to UMS from PS3MS and I have recently bought a new TV, a Samsung UE48H6670. That is when the problems with getting the subtitles on the tv started.
It worked fine with my previous tv (Samsung UE40D6750).
I want to use Dutch Subtitles with the series I stream from my PC to the tv. The subtitle file and .mkv file have the same name, and when I put the files on a USB stick and plug it in the tv, it plays the subtitles witout a problem.

Is there anything I need to configure on my TV or UMS program?

Thanks in advance for letting me know.

kind regards

Francesca

[ExSport]

You should upload debug.log generated by UMS. If your TV natively supports MKV then embedded subtitles can be enabled directly on your TV by TV remote.
Right now I am not sure if external subs are streamed together with natively supported files or not (it should be visible in log) but all the time you can browse to #TRANSCODE# folder where you can choose audio/subs combination manually.

[Franneke]

Thanks for the answer, here is the debug log.

I have tested and with my PS3 I do get the subtitles, so I do not understand anymore

[valib]

Please follow instruction How to ask for support to produce relevant debug.log

[Franneke]

okay, here it is now

[valib]

Sorry you don't understand the instruction. You have to set debug to TRACE and try to play the MKV video with external subtitles which does'nt work for you and then send the debug.log. Otherwise there is no information in the log we can analyse.

[Franneke]

ohh of course, sorry not really good with these things.
I have streamed the file to the tv and made a log. Hope you can figure out the problem.

thanks in advance.

[valib]

I have no idea what Samsung changed but it seems to me that option SubtitleHttpHeader=CaptionInfo.sec is used in different way than before. UMS is offering subtiles to renderer by

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CaptionInfo.sec: http://192.168.0.121:5001/get/0$1$6$1$3/subtitle0000.srt

The response is not to ask for that file but TV only sends

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getMediaInfo.sec: 1

which is not implemented in UMS. We can try something else. Please disable or delete "SubtitleHttpHeader=CaptionInfo.sec" in the SamsungAllShare.conf and add at the end of file

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SupportedSubtitlesFormats=SUBRIP

and try. I don't know if it will work but maybe Samsung changed something more.

[Franneke]

Hello valib,

Thanks for trying to fix this, I have done what you asked me to do, but still I have the same problem. No subtitles.
When I see the .mkv on the TV is says {External Subtitles} behind the file, but it does not play them.
I have a new log for you.

Thanks in advance.

[valib]

Please add

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MediaInfo=true

to the SamsungAllShare.conf and try it again. You should see in the TRANSCODE folder of the video you can test the

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[No encoding] {Sub: SubRip/your preffered language}

Try to play it. Thanks