Movie not playing on Samsung UHD 7100

For help and support with Universal Media Server in general
Forum rules
Please make sure you follow the Problem Reporting Guidelines before posting if you want a reply
Post Reply
pdrocaldeira
Posts: 2
Joined: Tue Apr 27, 2021 9:28 am

Movie not playing on Samsung UHD 7100

Post by pdrocaldeira »

I've been trying to watch a movie (mediainfo at the end) on my TV (Model: Samsung RU7100).

File just doesn't play, I can access UMS fine and there's also a different file that works. I know that the problem is with the TV because if I try to watch from VLC, using UMS as source, it works.

Message on TV is: "unexpected error" and/or "file not supported".

I bet that I should change my "Samsung_UHD.conf" but I can't (screenshot attached). When I try to change this conf, there's an empty File Picker dialog that I can't move (bug?).

My distro is Arch Linux and I've installed UMS through AUR.

Thank you for any support, it's much appreciated :D

Here is mediainfo from file that I cannot play:

Code: Select all

General
Complete name                            : Judas.and.the.Black.Messiah.2021.2160p.REPACK.HMAX.WEB-DL.DDP.5.1.Atmos.DV.H.265-FLUX.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/mp42/dby1)
File size                                : 16.3 GiB
Duration                                 : 2 h 5 min
Overall bit rate mode                    : Variable
Overall bit rate                         : 18.6 Mb/s
Encoded date                             : UTC 2021-03-04 18:15:40
Tagged date                              : UTC 2021-03-04 18:15:40

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main [email protected]@Main
HDR format                               : Dolby Vision, Version 1.0, dvhe.05.06, BL+RPU
Codec ID                                 : dvhe
Codec ID/Info                            : High Efficiency Video Coding with Dolby Vision
Duration                                 : 2 h 5 min
Bit rate                                 : 17.9 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 10 bits
Bits/(Pixel*Frame)                       : 0.090
Stream size                              : 15.7 GiB (96%)
Writing library                          : x265 3.4hy:[Linux][GCC 7.5.0][64 bit] 10bit
Encoding settings                        : cpuid=1111039 / frame-threads=1 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x2160 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=4 / no-allow-non-conformance / repeat-headers / annexb / aud / hrd / info / hash=0 / no-temporal-layers / no-open-gop / min-keyint=96 / keyint=96 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=48 / lookahead-slices=4 / scenecut=40 / hist-scenecut=0 / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=4 / selective-sao=4 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=3 / rc=abr / bitrate=18000 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=2 / cplxblur=20.0 / qblur=0.5 / vbv-maxrate=24500 / vbv-bufsize=24500 / vbv-init=0.6 / vbv-end=0.6 / vbv-end-fr-adj=0.0 / ipratio=1.40 / pbratio=1.30 / aq-mode=2 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=1 / colorprim=2 / transfer=2 / colormatrix=2 / chromaloc=0 / display-window=0 / cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / no-concatenation / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / hist-threshold=0.01 / no-opt-cu-delta-qp / no-aq-motion / no-hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / no-scenecut-aware-qpconformance-window-offsets / right=0 / bottom=0 / decoder-max-rate=0
Default                                  : Yes
Alternate group                          : 1
Encoded date                             : UTC 2021-03-04 18:03:27
Tagged date                              : UTC 2021-03-04 18:16:20
Color range                              : Full
Codec configuration box                  : hvcC+dvcC

Audio
ID                                       : 2
Format                                   : E-AC-3 JOC
Format/Info                              : Enhanced AC-3 with Joint Object Coding
Commercial name                          : Dolby Digital Plus with Dolby Atmos
Codec ID                                 : ec-3
Duration                                 : 2 h 5 min
Bit rate mode                            : Constant
Bit rate                                 : 768 kb/s
Maximum bit rate                         : 811 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 689 MiB (4%)
Title                                    : English
Language                                 : English
Service kind                             : Complete Main
Encoded date                             : UTC 2021-03-04 18:16:05
Tagged date                              : UTC 2021-03-04 18:16:20
Complexity index                         : Not present / 16
Number of dynamic objects                : 15
Bed channel count                        : 1 channel
Bed channel configuration                : LFE

Text
ID                                       : 3
Format                                   : Timed Text
Codec ID                                 : tx3g
Duration                                 : 2 h 4 min
Bit rate mode                            : Variable
Bit rate                                 : 83 b/s
Stream size                              : 75.2 KiB (0%)
Title                                    : English
Language                                 : English
Forced                                   : No
Encoded date                             : UTC 2021-03-04 18:16:20
Tagged date                              : UTC 2021-03-04 18:16:20

And here is for the file that I can play:

Code: Select all

General
Unique ID                                : 320322815950818620527236555653341775276 (0xF0FBEE28DCCCE3FA93D4D5D0EB6805AC)
Complete name                            : Marvels.Luke.Cage.S02E02.1080p.WEB.x264-METCON.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 1.55 GiB
Duration                                 : 55 min 1 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 4 027 kb/s
Writing application                      : mkvmerge v20.0.0 ('I Am The Sun') 64-bit
Writing library                          : libebml v1.3.5 + libmatroska v1.4.8

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : [email protected]
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 3 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 55 min 1 s
Bit rate mode                            : Variable
Bit rate                                 : 3 650 kb/s
Maximum bit rate                         : 5 475 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.073
Stream size                              : 1.34 GiB (87%)
Writing library                          : x264 core 148 r2715 7e75228
Encoding settings                        : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x1:0x111 / me=umh / subme=10 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=8 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / stitchable=1 / constrained_intra=0 / bframes=2 / b_pyramid=0 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=48 / keyint_min=25 / scenecut=0 / intra_refresh=0 / rc_lookahead=48 / rc=2pass / mbtree=1 / bitrate=3650 / ratetol=1.0 / qcomp=0.50 / qpmin=6 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=5475 / vbv_bufsize=7300 / nal_hrd=vbr / filler=0 / ip_ratio=1.40 / aq=1:1.00
Default                                  : Yes
Forced                                   : No

Audio
ID                                       : 2
Format                                   : E-AC-3 JOC
Format/Info                              : Enhanced AC-3 with Joint Object Coding
Commercial name                          : Dolby Digital Plus with Dolby Atmos
Codec ID                                 : A_EAC3
Duration                                 : 55 min 1 s
Bit rate mode                            : Constant
Bit rate                                 : 448 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 176 MiB (11%)
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No
Complexity index                         : 16
Number of dynamic objects                : 15
Bed channel count                        : 1 channel
Bed channel configuration                : LFE

Text #1
ID                                       : 3
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Title                                    : English
Language                                 : English
Default                                  : No
Forced                                   : No

Text #2
ID                                       : 4
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Title                                    : Swedish
Language                                 : Swedish
Default                                  : No
Forced                                   : No

Text #3
ID                                       : 5
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Title                                    : Norwegian
Language                                 : Norwegian
Default                                  : No
Forced                                   : No

Text #4
ID                                       : 6
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Title                                    : German
Language                                 : German
Default                                  : No
Forced                                   : No

Text #5
ID                                       : 7
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Title                                    : Finnish
Language                                 : Finnish
Default                                  : No
Forced                                   : No
Attachments
Screenshot from 2021-04-26 18-38-57.png
Screenshot from 2021-04-26 18-38-57.png (103.52 KiB) Viewed 316 times
ums_dbg_2021-04-26-18-33.zip
(211.01 KiB) Downloaded 7 times
User avatar
mik_s
Moderator
Posts: 327
Joined: Wed Aug 23, 2017 11:03 pm
Location: UK

Re: Movie not playing on Samsung UHD 7100

Post by mik_s »

Looks like UMS is trying to transcode that file as it thinks your TV does not support the codec used. That file uses

Code: Select all

Codec ID                                 : dvhe
Codec ID/Info                            : High Efficiency Video Coding with Dolby Vision
which is one I have not seen before. (maybe something to do with HDR :?: )

It is a good chance that the conf file is correct that that format isn't supported by your TV but to confirm, try playing it from the #--TRANSCODE--# folder by selecting "No Transcoding". If the file plays correctly then the conf can be tweaked.

The reason that transcoding is failing is probably down to the size of the file, network speed and CPU power. It takes a powerful computer to transcode 4k it in real-time, not sure a 2 core i5 is up to that task.
You could try to re-encode that file yourself with something like HandBreak, or try to find another copy that should be more compatible.
Logs are important for us to help, Please follow This Link before asking for support. Just a forum cleaner, Will help if I can but no expert.
pdrocaldeira
Posts: 2
Joined: Tue Apr 27, 2021 9:28 am

Re: Movie not playing on Samsung UHD 7100

Post by pdrocaldeira »

Oh thank you for going in such detail and so fast.

Well, I've tried to run every file inside " #--TRANSCODE--#" folder and none worked. But I think that's probably because of server machine, as you noticed is an old notebook.

I say that because, I've run UMS with sudo so I could change my "Samsung_UHD.conf" and it worked. I got this one: viewtopic.php?t=13270

I've tried to copy a small video using same format just to local test the TV and it also worked, so I guess it has native support.

As this was solved changing configuration do you know a proper way for me to change (UMS) TV conf file without using sudo?

Again, thanks a ton! See ya!
atifk87
Posts: 17
Joined: Fri Apr 02, 2021 5:20 pm

Re: Movie not playing on Samsung UHD 7100

Post by atifk87 »

pdrocaldeira wrote: Wed Apr 28, 2021 5:22 pm Oh thank you for going in such detail and so fast.

Well, I've tried to run every file inside " #--TRANSCODE--#" folder and none worked. But I think that's probably because of server machine, as you noticed is an old notebook.

I say that because, I've run UMS with sudo so I could change my "Samsung_UHD.conf" and it worked. I got this one: viewtopic.php?t=13270

I've tried to copy a small video using same format just to local test the TV and it also worked, so I guess it has native support.

As this was solved changing configuration do you know a proper way for me to change (UMS) TV conf file without using sudo?

Again, thanks a ton! See ya!
:D
Post Reply