Can't play 4k files on new TV
Forum rules
Please make sure you follow the Problem Reporting Guidelines before posting if you want a reply
Please make sure you follow the Problem Reporting Guidelines before posting if you want a reply
Re: Can't play 4k files on new TV
No problem, it helps us both if we fix bugs I can't see any play attempts in those logs, could you please attempt to play it before making the logs?
Re: Can't play 4k files on new TV
I did try to play the file a few times. In my logs it now says "ERROR Failed to send action "GetPositionInfo" to Family Room TV: Error: Current state of service prevents invoking that action. Connection error or no response received"
I tried it again this morning and attached the files.
- Attachments
-
- ums_dbg_2020-07-04-06-29.zip
- (597.86 KiB) Downloaded 308 times
Re: Can't play 4k files on new TV
Well I've been playing around with it some more and I managed to get another file playing by going into the transcode folder and playing the no transcode file. Few files worked great.
This file in question actually played with no transcode but the audio severely cut out in action scenes.
This file in question actually played with no transcode but the audio severely cut out in action scenes.
Re: Can't play 4k files on new TV
Can you let me know which file you tried to play? A partial filename will do. I can't see any play attempts in the logs so it seems the TV isn't even trying. We just released 9.8.0 with some bugfixes that might help, so please test with that, and if I know the filename I can at least know more
Re: Can't play 4k files on new TV
Are you still around?