mp4 won't play on new install

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DHK
Posts: 18
Joined: Tue Dec 27, 2022 7:01 am

mp4 won't play on new install

Post by DHK »

New user and install of UMS on an iMac-M1 running Ventura 13.1. I have a Plex server on the system that is not running now. When I try to play a video it plays fine in Plex, but I get an error: "The media could not be loaded, either because the server or network failed or because the format is not supported"
Screen with error message
Screen with error message
UMS mp4 problem.png (2.83 MiB) Viewed 370 times
Here is my trace log:

Thanks.
Attachments
ums_dbg_2022-12-26-14-54.zip
Trace Log
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DHK
Posts: 18
Joined: Tue Dec 27, 2022 7:01 am

Re: mp4 won't play on new install

Post by DHK »

I just discovered that Safari is the problem. It works fine on Firefox and Chrome. Obviously I can simply use a different browser, but I wonder what the problem is.
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mik_s
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Joined: Wed Aug 23, 2017 11:03 pm
Location: UK

Re: mp4 won't play on new install

Post by mik_s »

I see the error Invalid value "30" for parameter in your logs which is a known bug and is fixed in 13.0.1, maybe that was causing problems on safari, I can't see any thing else but I don't know what I'm looking for.

It should work on Safari so there may be a specific reason why it is not.

Could you do another log playing the same file on Firefox and Safari so I can compare them?
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