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Re: Can't play 4k files on new TV
Posted: Sat Jul 04, 2020 2:15 pm
by SubJunk
No problem, it helps us both if we fix bugs

I can't see any play attempts in those logs, could you please attempt to play it before making the logs?
Re: Can't play 4k files on new TV
Posted: Sun Jul 05, 2020 12:48 am
by j1mmers
SubJunk wrote: ↑Sat Jul 04, 2020 2:15 pm
No problem, it helps us both if we fix bugs

I can't see any play attempts in those logs, could you please attempt to play it before making the logs?
I did try to play the file a few times. In my logs it now says "ERROR Failed to send action "GetPositionInfo" to Family Room TV: Error: Current state of service prevents invoking that action. Connection error or no response received"
I tried it again this morning and attached the files.
Re: Can't play 4k files on new TV
Posted: Tue Jul 07, 2020 8:01 am
by j1mmers
Well I've been playing around with it some more and I managed to get another file playing by going into the transcode folder and playing the no transcode file. Few files worked great.
This file in question actually played with no transcode but the audio severely cut out in action scenes.
Re: Can't play 4k files on new TV
Posted: Mon Jul 27, 2020 6:25 pm
by SubJunk
Can you let me know which file you tried to play? A partial filename will do. I can't see any play attempts in the logs so it seems the TV isn't even trying. We just released 9.8.0 with some bugfixes that might help, so please test with that, and if I know the filename I can at least know more
Re: Can't play 4k files on new TV
Posted: Sun Sep 06, 2020 3:09 pm
by SubJunk
Are you still around?