Page 1 of 1

UMS 501 audio sync issues

Posted: Tue Mar 03, 2015 9:35 am
by Gareee
I'm seeing the same issue on 501 as I did on 500. Occasionally on some files, audio goes out of sync after a few minutes. stopping the video and restarting it restores the sync, until after a time it reoccurs.

The last time I saw this issue, some encoder software had updates, and ums had to be updated to support proper playback, however if we roll back to 4.4.0 java 8, the problem does not exist, so I suspect its a new bug.

Log attached, and you can see the start/stop/restart of sleepy hollow several times to correct audio sync towards the bottom, where we saw it last night.

Re: UMS 501 audio sync issues

Posted: Wed Mar 04, 2015 1:21 pm
by Gareee
No ideas?

Re: UMS 501 audio sync issues

Posted: Wed Mar 04, 2015 3:07 pm
by SubJunk
Hi Gareee, thanks for the logs. Can you also please make logs using 4.4.0 so I can compare? Thanks

Re: UMS 501 audio sync issues

Posted: Sat Mar 07, 2015 10:42 am
by Gareee
Will do!

Re: UMS 501 audio sync issues

Posted: Sat Mar 07, 2015 6:49 pm
by herpaworker
I'd just like to add that I've been experiencing this with 501 as well (unsure which version it was fine with). I'll try some other files today but getting a log may have to happen later

Re: UMS 501 audio sync issues

Posted: Mon Mar 09, 2015 2:49 am
by gumert
herpaworker wrote:I'd just like to add that I've been experiencing this with 501 as well (unsure which version it was fine with). I'll try some other files today but getting a log may have to happen later
Same here. I initially chalked it up to using chromecast as opposed to my PS3.