How to ask for support
Posted: Thu Jan 24, 2013 10:39 pm
Make your request in the "General Help and Support" topic.
Often in order to help diagnose and fix your issue we need your "debug information". We have made it very easy to save and attach it to the forum:
So if that is the case, please repeat the above steps for the last version without the bug.
If your bug is stopping UMS from even starting, or it is otherwise preventing the creation of the log package following the steps above, you can still find the logs manually on your filesystem:
- Windows: C:/ProgramData/UMS/debug.log
- macOS: /Users/YOURUSERNAME/Library/Application Support/UMS/debug.log
- Linux: debug.log wherever your UMS is
Thanks for your efforts in helping us make UMS better!
Often in order to help diagnose and fix your issue we need your "debug information". We have made it very easy to save and attach it to the forum:
- Start UMS
- Go to the Logs tab
- Press the "Create TRACE logs" button which restarts UMS in the TRACE mode. If that doesn't work for some reason, either select "Trace" from the "Log Level" dropdown at the bottom or set "log_level = TRACE" in the configuration file and restart UMS manually.
- Reproduce the bug
- Click "Pack debug files" on the lower left
- Click "Zip selected files"
- Save the zip file to a location you will remember
- Attach the zip file to your support thread (or start a new one) using the "Upload attachment" tab below the main text input box
- If you are unable to add an attachment to our forum, you can use an upload site like Uploaded
So if that is the case, please repeat the above steps for the last version without the bug.
If your bug is stopping UMS from even starting, or it is otherwise preventing the creation of the log package following the steps above, you can still find the logs manually on your filesystem:
- Windows: C:/ProgramData/UMS/debug.log
- macOS: /Users/YOURUSERNAME/Library/Application Support/UMS/debug.log
- Linux: debug.log wherever your UMS is
Thanks for your efforts in helping us make UMS better!