Samsung UE55JU7000 - UMS 10.9.0 - This file is not supported error on TV

[arastirmaciadam]

Hi,

TV is giving me an error when I try to watch the movie. I have attached trace zip file. I would appreciate any help. Thanks.

Best Regads,

[mik_s]

I see a lot of videos that will be transcoded when there should be streamed. Those ones have external subtitles but but for some reason UMS thinks that they are not compatible even though in the renderer conf it is defined as supported. I don't see why.

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TRACE 2021-08-11 21:42:45.653 [Library Scanner] net.pms.configuration.FormatConfiguration External subtitles format "SUBRIP" failed to match support line f:.+
TRACE 2021-08-11 21:42:45.653 [Library Scanner] net.pms.configuration.FormatConfiguration And did not match any formats in the SupportedExternalSubtitlesFormats renderer configuration setting
DEBUG 2021-08-11 21:42:45.653 [Library Scanner] net.pms.dlna.DLNAResource File "Unhinged.2020.1080p.AMZN.WEB-DL.DDP5.1.H.264-NTG.mkv" will not be streamed because it is not supported by the renderer Unknown renderer
DEBUG 2021-08-11 21:42:45.653 [Library Scanner] net.pms.dlna.DLNAResource Final verdict: "Unhinged.2020.1080p.AMZN.WEB-DL.DDP5.1.H.264-NTG.mkv" will be transcoded with player "FFmpeg Video" with mime type "video/x-matroska"

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SupportedExternalSubtitlesFormats = SAMI,SUBRIP,MICRODVD,ASS,TEXT,TX3G

Maybe it is not matching to your TV's conf when doing is library scan?


As for the video that you were trying to play, it is using the "dv" codec and that is not defined as supported by your TV so UMS is attempting to transcode to a format that is.
As the video is 4K it takes a powerful computer to to do this in real time. A 2 core i5 CPU will not be able to keep up so it will fail and make the TV throw an error.

It is possible that your TV does support that codec which will make the transcoding unnecessary. Try playing from the #--TRANSCODE--# folder and choose "No transcoding"
(if you do not see it, enable "show the #--Transcode--# folder" in the GUI on the navigation tab).
If that works then the conf can be updated. If not then you will have to manually convert it using something like Handbrake or find a different copy that does not use that codec.

[arastirmaciadam]

Hi mik_s,

Thanks for detailed information. I tried to play it with "No transcoding" from #--TRANSCODE--# folder and TV displayed the same error. So I guess my TV is not supporting this format and my PC don't have enough power to transcode this. I can live with that Again, thanks a lot for the information.

Best Regards,