Opening UMS causes Java to crash

[Kyte]

So yesterday I used UMS to transcode over to my Xbox without problem. Today I start accessing UMS from xbox like usual and when I go to start accessing the folder where my videos are stored I get a little load circle for a while before I eventually get a message saying no videos found. I go back to my computer and I have a message saying that Java has stopped working. I get the option to close the program or let Windows attempt to find a solution and then close it. No matter what option I choose UMS closes and I receive no further information. The only information I'm able to get is the bug report from the close program or find solution window.


Problem signature:
Problem Event Name: BEX
Application Name: javaw.exe
Application Version: 7.0.170.2
Application Timestamp: 5130a944
Fault Module Name: mediainfo.dll
Fault Module Version: 0.7.62.0
Fault Module Timestamp: 51274491
Exception Offset: 00216050
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: d78c
Additional Information 2: d78cc5f8a6412397a882954f4092989e
Additional Information 3: a269
Additional Information 4: a2698b4927cb7240c0419b3fb92ae7d7

I've attempted to find a solution, some of which involve changing the DEP options to exclude the problem file. I tried uninstalling/reinstalling Java along with with uninstalling/reinstalling UMS with no success. I removed the registry values for Java and completed erased it from my computer then reinstalled. Everything worked fine yesterday and since then I haven't installed or changed anything. I did a system restore to a previous day when I know everything worked. I've run malware and virus protection software. Nothing has fixed the problem. No matter what I do whenever I start UMS and get to the same screen I will receive a Java crash. Though for a little while during trouble shooting I wouldn't receive an error, UMS would just close, its back to showing a java crash now. I can't get a debug log off of UMS since as soon as the problem occurs I get stuck on the find solution or close program window and doing anything there closes UMS. According to the Java website my java is running correctly. I have java version 7 update 17 and the latest version of UMS. I've also tried different version of Java and UMS.

I would appreciate any help or direction in fixing this problem.

[SubJunk]

It looks related to MediaInfo so maybe you have a strange file that crashes MediaInfo. You can try removing/adding files to see which file is causing the crash

[Kyte]

Thanks and I'll trying playing around with Mediainfo to see whats going on.

[SubJunk]

I just re-read my response and realised that might be misleading so just to clarify, when I said "removing/adding files" I meant video files, not program files

[Kyte]

Phew thank you very much Subjunk. You were correct it was one of the videos in my folder that was causing the crash each time. All the work deleting and reinstalling things for such a simple fix. I appreciate your quick assistance.

[SubJunk]

Cool, thanks for confirming. Is it a downloaded file or one that you made yourself? If it's a downloaded file I can create a bug report with MediaInfo to see if they can fix the crash

[Kyte]

It was a downloaded video that was causing the issue. [FFF] Red Data Girl - 04v0 [807FE6F9].mkv